topic Re: Sky Q Mini box freezing in Archive

Sky Q Mini box freezing

Richard1709 — Tue, 03 Aug 2021 23:05:03 GMT

Hi. My Sky Q mini box keeps freezing. I've tried rebooting the box, rebooting the main Sky q box and the broadband router but the problem persists. Have you any advice on what to do next?

Re: Sky Q Mini box freezing

Chrisee — Wed, 04 Aug 2021 05:09:07 GMT

@Richard1709 the most likely issue is a marginal wifi connection. You can try moving the Q mini so it can get a better signal particularly if it it is under or behind the. TV or other kit.

If that doesnt help then give Sky a call,as they will either offer to send a wifi booster or arrange an engineer to come out. If they do send you a booster it should be installed halfway between the Q Mini and the main Q box (or the Sky hub if that is closer and you have Sky broadband)

Re: Sky Q Mini box freezing

Richard1709 — Fri, 06 Aug 2021 07:06:46 GMT

Does anyone know how I can actually speak to someone at sky?

Re: Sky Q Mini box freezing

Daniel0210 — Fri, 06 Aug 2021 07:31:17 GMT

@Richard1709 Ring them. There are inevitably waiting times but best time to ring is just after 7am or about 9pm when the lines are quieter. If you have Sky Talk or a Sky mobile dial 150 (free). Stay on the line as long as possible. Don't hang up if prompted an if asked reason for ringing say 'technical'.

Re: Sky Q Mini box freezing

Richard1709 — Fri, 06 Aug 2021 07:30:41 GMT

I can't find a number for them

Re: Sky Q Mini box freezing

Quoman7 — Fri, 06 Aug 2021 07:35:10 GMT

@Richard1709 wrote:

I can't find a number for them

Hi @Richard1709 At the bottom of this page there is a link labelled "Contact Us" if you click on it and follow the links you should find the contact number.

Re: Sky Q Mini box freezing

Daniel0210 — Fri, 06 Aug 2021 07:36:25 GMT

@Richard1709 I had just edited my post above but if you don't have that option then look here https://www.sky.com/help/articles/sky-tv-not-working#need-a-hand and click on yes I still need help.

Re: Sky Q Mini box freezing

Lisa-P1987 — Fri, 06 Aug 2021 11:52:48 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

We look forward to speaking to you.