topic Re: Tv services not working in Archive

Tv services not working

Jggidkkr — Thu, 05 Aug 2021 23:05:58 GMT

All of the interactive apps on my sky box are not connected to the Internet, however I have full Internet access in the property as I can use the Internet on my phone. Its been like it for 2 days now. I have tried resetting, turning on and off but still the same.

Re: Tv services not working

Stephen+Mourton — Fri, 06 Aug 2021 06:03:00 GMT

Have you scrolled down to 'Settings' and then 'Network' to see if you are connected to the internet? If it you can try connecting from there.

Re: Tv services not working

bob1234 — Fri, 06 Aug 2021 06:31:03 GMT

@Jggidkkrcan you use catch up to see if anything can use the internet from your box.

Re: Tv services not working

nigea99 — Fri, 06 Aug 2021 07:34:26 GMT

hi @Jggidkkr

even though other equipment is connecting to your wifi I suggest restarting your wifi Hub./router

Once the Hub is restarted then power restart your main box

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

And then if necessary go into the Network settings & reset again

Re: Tv services not working

Quoman7 — Fri, 06 Aug 2021 07:32:29 GMT

@Jggidkkr wrote:

All of the interactive apps on my sky box are not connected to the Internet, however I have full Internet access in the property as I can use the Internet on my phone. Its been like it for 2 days now. I have tried resetting, turning on and off but still the same.

Hi @Jggidkkr As suggested reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.