topic Re: Voice control automatically selects HD channels in Archive

Voice control automatically selects HD channels

Psapaddy8 — Tue, 27 Jul 2021 16:38:59 GMT

Suddenly when I use my SKYQ voice control remote, it takes me to the HD channel of the channel I say rather than the SD version (for example I say 'E4' and it takes me to E4 HD. I have not got a HD package which subsequently means I have to scroll to the correct channel instead. How do I change this? It's never happened before until the past week or so

Re: Voice control automatically selects HD channels

Doc5907 — Tue, 27 Jul 2021 18:44:23 GMT

@Psapaddy8 Just say E4 SD !

Re: Voice control automatically selects HD channels

TechmanagerMal — Tue, 27 Jul 2021 18:55:27 GMT

@Psapaddy8 wrote:
Suddenly when I use my SKYQ voice control remote, it takes me to the HD channel of the channel I say rather than the SD version (for example I say 'E4' and it takes me to E4 HD. I have not got a HD package which subsequently means I have to scroll to the correct channel instead. How do I change this? It's never happened before until the past week or so

You need to set your preferences to always download in SD too.

Re: Voice control automatically selects HD channels

Rhonny — Wed, 28 Jul 2021 06:55:37 GMT

@TechmanagerMal

Doesn't help when watching live channels though.

Re: Voice control automatically selects HD channels

TechmanagerMal — Wed, 28 Jul 2021 08:43:21 GMT

@Rhonny wrote:
@TechmanagerMal
Doesn't help when watching live channels though.

Just preempting the next post, LOL.

Re: Voice control automatically selects HD channels

Chodley — Wed, 28 Jul 2021 11:27:50 GMT

Clearly the only acceptable answer here is to subscribe to HD. 😉

The SD versions are like watching the footage of Armstrong climbing down the ladder of the lunar module.

Re: Voice control automatically selects HD channels

Kei+M — Wed, 28 Jul 2021 12:24:33 GMT

This was changed a while ago because most of our customers watch in HD so it felt like the natural thing to do.

Thanks,

Re: Voice control automatically selects HD channels

Chodley — Wed, 28 Jul 2021 12:56:47 GMT

I guess it would be a nice touch if it was intelligent enough to know if the current subscriber has HD and choose accordingly.

Re: Voice control automatically selects HD channels

bob1234 — Wed, 28 Jul 2021 13:28:34 GMT

@Chodley wrote:
I guess it would be a nice touch if it was intelligent enough to know if the current subscriber has HD and choose accordingly.

It would be better if it was included in the basic subscription BUT Sky want everything to seem cheaper than it actually is.

They are running a very misleading advert on TV at the moment listing things you can get and quoting £25pm then taking about various apps which are all add ons at more expence.

Re: Voice control automatically selects HD channels

Charley-Rose — Thu, 05 Aug 2021 19:54:16 GMT

So can this not be changed for those of us who don't have HD channels?

Re: Voice control automatically selects HD channels

nigea99 — Thu, 05 Aug 2021 19:57:58 GMT

@Charley-Rose wrote:
So can this not be changed for those of us who don't have HD channels?

Although inconvient, you can say 'xxxx SD' where xxxx is the channel you want