topic Re: Faulty SkyQ box in Archive

Faulty SkyQ box

hurstm — Thu, 05 Aug 2021 12:39:32 GMT

Hi my skyQ box every morning says no signal flashes red then green I press a couple times what I assume is the refresh button at the front of the box and it sorts it until the day after and also it keeps completely wiping the box of all recordings and scheduled recordings

Has this happened to anybody else

Re: Faulty SkyQ box

bob1234 — Thu, 05 Aug 2021 12:48:01 GMT

@hurstmIt certainly should not wipe recordings etc I wonder if the hard disk is on its way out, I would talk to Sky so they can help and perhaps send an engineer out or change your box.

If you want to use the box VERY early in the morning check the eco settings and change to none/active.

The eco settings however should not affect the recordings etc.

Re: Faulty SkyQ box

SDR — Thu, 05 Aug 2021 12:52:45 GMT

@hurstm wrote:

Hi my skyQ box every morning says no signal flashes red then green I press a couple times what I assume is the refresh button at the front of the box and it sorts it until the day after and also it keeps completely wiping the box of all recordings and scheduled recordings

Has this happened to anybody else

Get on the phone and get them to send out new box.

A telephone number for Sky can be found at the bottom of this page -

https://www.sky.com/help/home