topic Re: Engineer Visit in Archive

Engineer Visit

russell1962 — Wed, 06 Jan 2021 17:27:53 GMT

Are the engineers still coming out to install Q boxes under current Covid restrictions? I'm due a visit on Monday 11th Jan.

Re: Engineer Visit

caesarome — Wed, 06 Jan 2021 17:31:10 GMT

They will still visit your home @russell1962 to install the dish but will give you the box and will gve you instructions on how to connect it up inside your home of which they will not enter.

Re: Engineer Visit

Maria2573 — Wed, 20 Jan 2021 02:39:29 GMT

@russell1962 Do you mind giving an update on how your installation went as I'm due for mine in a couple of days and i want to find out beforehand from first hand experience as to how it was and how the engineer was.

Re: Engineer Visit

Jamie+Simms — Wed, 20 Jan 2021 12:52:15 GMT

I hope you get better service than what my sister had on Monday, She has moved into an apartment the previous occupants had Sky Q and left all the cables from wall and my sisters Sky HD box works fine.

So all the engineer had to was to give her the box and tell her how to swap over or worst case scenario I would go round to sort out when she is at work.

But no the engineer turns up obviously in a bad mood says I can't do this as I need to go into apartment loft and I don't have the correct ladders for that. Sister tried to explain was just box swap and about previous occupants but would not listen and left.

I went round yesterday with my Sky Q box plugged into in and all working as expected, so sister calls Sky to say can the engineer appointment be brought forward from mid March but they refused as engineer had said needs to enter loft but even though a sky can see she watching tv refusing to just get engineer to bring box

Re: Engineer Visit

Godfrey — Wed, 20 Jan 2021 13:09:57 GMT

@Jamie+Simms

It might be worth ringing Sky and asking for a Sky Q receiver to be sent to her for a 'self install'

Godfrey.

Re: Engineer Visit

bob1234 — Wed, 20 Jan 2021 13:23:58 GMT

@Jamie+Simms I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you.

Re: Engineer Visit

Whisper19 — Thu, 28 Jan 2021 19:36:35 GMT

I.had a engineer booked for 28th to install sky q box when he arrived he said he couldn't come into.the house

So disappointed

Sky overall are a disaster

No humans working there at all

Re: Engineer Visit

Roger+Peters — Thu, 28 Jan 2021 19:53:42 GMT

@Whisper19

"I.had a engineer booked for 28th to install sky q box when he arrived he said he couldn't come into.the house"

Why is this such a surprise in a Covid Pandemic lockdown?

A Sky engineer to risk his health just so you can get something installed that's hardly a necessity?

"Sky overall are a disaster. No humans working there at all"

Obviously there are because they care more about their staff than you do.

Re: Engineer Visit

Whisper19 — Thu, 28 Jan 2021 22:21:13 GMT

Why bother calling if they can't come in .totally stupid .

They organised this engineer to call not me ...

He told me if it was my broadband he could come in .

@Roger+Peters

By the way i have no issue with the engineer .and understand fully

Why waste someone time . He also can't understand why sky are giving them these calls when they can't enter a house .

So stay in your box . Nothing to do with you .

Re: Engineer Visit

Snow75 — Fri, 12 Feb 2021 18:50:32 GMT

Does anyone have a contact number to call regarding an engineer no show?

Open reach engineer due out today, hasnt showed up, no text or message from either open reach or sky, really poor service. I am now on hold to customer services and have been for 33 minutes

Re: Engineer Visit

herman74 — Fri, 19 Mar 2021 16:43:22 GMT

Any idea when sky engineers will be allowed inside properties to do new installations ? I ve moved and the property did not have sky so they need to drill from inside. Thanks

Re: Engineer Visit

Laing1 — Fri, 19 Mar 2021 17:28:24 GMT

@herman74 wrote:

Any idea when sky engineers will be allowed inside properties to do new installations ? I ve moved and the property did not have sky so they need to drill from inside. Thanks

@herman74 The rules have changed slightly in that the engineer can now enter your property as long as they are happy to do so and as long as you the customer are happy to allow them

Re: Engineer Visit

Frank39 — Sun, 11 Apr 2021 15:41:16 GMT

Does anyone know if Sky intend to resume engineer visits on May 17th, or maybe June 21st, in line with the Government’s proposed roadmap?

I have a slight reception problem on one or two channels, (pixelation), which necessitates coming into the house, and I’m toying with buying a new TV, but would like the problem fixed before buying the new TV.

Re: Engineer Visit

Laing1 — Sun, 11 Apr 2021 19:21:49 GMT

@Frank39 wrote:

Does anyone know if Sky intend to resume engineer visits on May 17th, or maybe June 21st, in line with the Government’s proposed roadmap?

I have a slight reception problem on one or two channels, (pixelation), which necessitates coming into the house, and I’m toying with buying a new TV, but would like the problem fixed before buying the new TV.

@Frank39 Sky have already resumed engineer visits engineers crrently assess the situation with the householder and if both in agreement will enter the property

Re: Engineer Visit

Frank39 — Mon, 12 Apr 2021 11:04:48 GMT

I have contacted Sky today, 12/04/21, and an engineer visit has been scheduled for 19/04/21, hopefully the pixelation problem will soon be solved, and the enemy indoors can start checking out Curry’s for a new Smart TV,

Thanks for your interest Laing 1.

Re: Engineer Visit

geetal1955 — Thu, 05 Aug 2021 08:27:55 GMT

I moved to my property on 24th and an engineer was booked for 25th July he did not send me a message to say I will be there at a certain but instead turned up when I was in the garden and left a note saying I was not in, I then rebooked and he eventually turned up saying as I have Sky Q he could not complete the work, Sky is aware I have Sky Q, he took photos etc saying he needs a longer ladder and rebooked, the second engineer came saying exactly the same thing saying he will rebook another engineer, this seems to be a pattern I dare say the other engineer will say the same basically they could not be bothered as it was too much I am now without my Sky for nearly a month by the time the engineer decides to show up

Re: Engineer Visit

bob1234 — Thu, 05 Aug 2021 08:33:38 GMT

@geetal1955Hopefully Sky will send the "at heights" team a while ago Sky changed their H&S rules which severely restricted the height that installers can work at. Even with the specialist team they will not go on roofs and it may be that the dish may need repositioning.

The installer needs to get to the dish to replace the LNB so that Q will work.