topic Re: Amazon prime video in Archive

Amazon prime video

clare198034 — Wed, 04 Aug 2021 08:25:53 GMT

I was watching a programme on prime video and fast forwarded to the end of the programme and pressed play and had the buffering circle go round for a while so decided to rewind out of it. Is this normal? I tried it again on another episode the same thing and everything was OK. Also sometimes it buffers longer than other times is this normal?

Re: Amazon prime video

TimmyBGood — Wed, 04 Aug 2021 08:38:52 GMT

@clare198034

Prime Video content is all streamed: if your broadband speed has dipped or other devices are using it then that's to be expected.

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 08:44:12 GMT

Ok thankyou. Is it normal for the broadband speed to dip even if you are not using any other devices?

Re: Amazon prime video

Rhonny — Wed, 04 Aug 2021 08:46:18 GMT

@clare198034

How far is your Sky Q main box from the router?

Devices often still 'use' your broadband even if you're not actively using that device.

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 08:47:54 GMT

It is in the living room with the main box

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 09:04:43 GMT

Is the router OK? Is ot supposed to be closer to the main box?

Re: Amazon prime video

TechmanagerMal — Wed, 04 Aug 2021 09:49:39 GMT

@clare198034 wrote:
I was watching a programme on prime video and fast forwarded to the end of the programme and pressed play and had the buffering circle go round for a while so decided to rewind out of it. Is this normal? I tried it again on another episode the same thing and everything was OK. Also sometimes it buffers longer than other times is this normal?

Can you connect them using an ethernet cable, its a far better option than Wifi?

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 10:05:44 GMT

Yes I can but prefer over the WiFi, is it normal for broadband speeds to dip over all broadband providers. Is my router close enough to the main box?

Re: Amazon prime video

TechmanagerMal — Wed, 04 Aug 2021 10:13:39 GMT

@clare198034 wrote:
Yes I can but prefer over the WiFi, is it normal for broadband speeds to dip over all broadband providers. Is my router close enough to the main box?

It is usually that customers don't like trailing cables, if that is your issue look into powerline adapters that use your hidden mains wiring and short ethernet cables.
Wifi is very variable depending on your access speed and home layout, get advice and check your broadband here - Help for Sky Broadband | Service status | Sky.com

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 10:17:06 GMT

I have bt broadband will your links still help?

Re: Amazon prime video

TechmanagerMal — Wed, 04 Aug 2021 10:20:53 GMT

@clare198034 wrote:
I have bt broadband will your links still help?

Yes, they will.
Ooops yes I hope so?

Re: Amazon prime video

bob1234 — Wed, 04 Aug 2021 11:27:57 GMT

@clare198034have a look at the speed you are actually getting at the router, you can see how to access it from the card in the router.

As Amazon streams if your WiFi speed is marginal it does not take much to cause it to buffer. You don't get the problem with Sky downloads as they don't directly stream but download at whatever speed is available then can be watched at full speed.

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 19:07:21 GMT

I think they are 50 mps is this quick enough over eifi?

Re: Amazon prime video

clare198034 — Wed, 04 Aug 2021 19:08:05 GMT

50mps is this quick enough over Wi-Fi?