https://helpforum.sky.com/t5/Archive/I-m-a-new-customer-and-I-was-told-that-I-would-not-be-charged-anything-for-set-up-etc/m-p/3920442#M766162 <P>I've been charged 2 sets of £9.99 for equipment delivery and also a broadband set up fee after being told I would have no costs whatsoever. Why should I pay delivery of equipment that the engineer can bring when he comes to install it anyway?</P> Wed, 09 Feb 2022 22:11:09 GMT wilson12345 2022-02-09T22:11:09Z https://helpforum.sky.com/t5/Archive/I-m-a-new-customer-and-I-was-told-that-I-would-not-be-charged-anything-for-set-up-etc/m-p/3920442#M766162 <P>I've been charged 2 sets of £9.99 for equipment delivery and also a broadband set up fee after being told I would have no costs whatsoever. Why should I pay delivery of equipment that the engineer can bring when he comes to install it anyway?</P> Wed, 09 Feb 2022 22:11:09 GMT https://helpforum.sky.com/t5/Archive/I-m-a-new-customer-and-I-was-told-that-I-would-not-be-charged-anything-for-set-up-etc/m-p/3920442#M766162 wilson12345 2022-02-09T22:11:09Z https://helpforum.sky.com/t5/Archive/I-m-a-new-customer-and-I-was-told-that-I-would-not-be-charged-anything-for-set-up-etc/m-p/3920446#M766163 <P>If you were told over the phone that you would not be charged then you would need to call them back about this so they can listen to a recording of the call to see what was said and if a mistake was made they will either refund it or addd a credit to your account to cover the fees.</P> Wed, 09 Feb 2022 22:14:47 GMT https://helpforum.sky.com/t5/Archive/I-m-a-new-customer-and-I-was-told-that-I-would-not-be-charged-anything-for-set-up-etc/m-p/3920446#M766163 caesarome 2022-02-09T22:14:47Z