topic Re: Urgent issue. Customer services not answering phone. in Archive

Urgent issue. Customer services not answering phone.

VeeEight — Sat, 16 Oct 2021 21:00:54 GMT

My elderly parents are moving home in less than two weeks.

They have rung customer services several times to arrange a move but no one is answering.

can you message me so we can arrange as it is too difficult for them. Thank you

Re: Urgent issue. Customer services not answering phone.

caesarome — Sat, 16 Oct 2021 21:07:18 GMT

Home moves can only be arranged over the phone so if possible try getting them to phone Sky as early as they can in the morning as the phone lines open at 7am each day.

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sat, 16 Oct 2021 21:15:03 GMT

Thanks for the reply but they have tried that. No one is answering the phone.

I need someone e to ring them.

Re: Urgent issue. Customer services not answering phone.

SKY1992bf — Sat, 16 Oct 2021 21:21:02 GMT

@VeeEight No one will ring on the back of your forum post

this is a customer helps customer forum only with no account access

even if Sky saw your post there can't identify you or your parents from it

Re: Urgent issue. Customer services not answering phone.

caesarome — Sat, 16 Oct 2021 21:21:37 GMT

Are they using the number shown at the bottom of this page:

https://www.sky.com/help/articles/moving-home-with-sky

Or if they have Sky Talk they can use the 150 phone number ?

Best try again in the morning of they are trying now and when they do they need to stay on the line for as long as possible.

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sat, 16 Oct 2021 21:32:18 GMT

Thanks but they have tried and tried.
why is there no email? No active twitter, no live chat.

Bizzare way to run a business.

Very frustrating.

Re: Urgent issue. Customer services not answering phone.

caesarome — Sat, 16 Oct 2021 21:38:57 GMT

Sky are on Twitter as well as Facebook so not sure why you couldn't find them. As for email like other companies Sky stopped using this as a way they can be contacted on years ago.

Re: Urgent issue. Customer services not answering phone.

SDR — Sat, 16 Oct 2021 21:47:50 GMT

@VeeEight wrote:

My elderly parents are moving home in less than two weeks.

They have rung customer services several times to arrange a move but no one is answering.

can you message me so we can arrange as it is too difficult for them. Thank you

The options are all here

https://www.sky.com/help/articles/moving-home-with-sky#book-homemove-contact

including email, text messaging, ntgs relay if they are registered with Sky Accessibility

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sun, 17 Oct 2021 07:03:12 GMT

Not sure the twitter account is real. No blue tick and very few followers.

Stopping using email is a bad idea. As this example proves.
Been a customer for nearly 30 years, I expect better.

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sun, 17 Oct 2021 07:03:44 GMT

Will checkout the Facebook though, thank you

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sun, 17 Oct 2021 07:10:43 GMT

Thank you. Had found those but they only let you progress if it's your own account.

My parents don't have an online account

Re: Urgent issue. Customer services not answering phone.

Daniel0210 — Sun, 17 Oct 2021 07:21:03 GMT

@VeeEight Your parents need to ring today if possible before the ordering for Sky Glass starts tomorrow morning. If you are going to ring on their behalf obviously you'll need to pass the security questions before an agent will allow you to change anything regarding your parents account.

Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. As previously stated the best times to ring are just after 7am or about 9pm when the lines are sometimes a bit quieter.

Re: Urgent issue. Customer services not answering phone.

VeeEight — Sun, 17 Oct 2021 07:51:49 GMT

They have stayed on the line for a long time already. It's pointless.

I did just find a messenger option on the Facebook page. So hopefully they will reply to that.

As for sky glass I hope people don't fall for that. Bad idea.

Re: Urgent issue. Customer services not answering phone.

AllanD123 — Sun, 30 Jan 2022 01:42:55 GMT

You are a joke. I have been trying to get through for hours now will someone please reply to me before I rip the box clean out my house and throw it in the Main St?

Re: Urgent issue. Customer services not answering phone.

Daniel0210 — Sun, 30 Jan 2022 05:56:55 GMT

@AllanD123 wrote:
You are a joke. I have been trying to get through for hours now will someone please reply to me before I rip the box clean out my house and throw it in the Main St?

@AllanD123 This is primarily a customer helps customer forum and not Sky Customer Services. Sky do not provide 24/7 customer services. The lines are apparently quieter just after 7am or about 9pm.

Perhaps if you post what your issue is it may save you causing some damage and littering the street.

Re: Urgent issue. Customer services not answering phone.

NickNewark — Sun, 30 Jan 2022 08:07:53 GMT

Perhaps best to try and call early morning, I've normally got thorough easily at that time. Hope all goes well, but just a heads up, they will want the box back. 👍

Re: Urgent issue. Customer services not answering phone.

TechmanagerMal — Sun, 30 Jan 2022 11:39:34 GMT

@AllanD123 wrote:
You are a joke. I have been trying to get through for hours now will someone please reply to me before I rip the box clean out my house and throw it in the Main St?

Following this carefully should get you through to a UK adviser - for the general-purpose number click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.
If you are in the ROI set the flag at the bottom of the page accordingly.
If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will be offered a text to the number you are calling on say "Yes" and a text will be sent DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.