topic Re: sky bill in Archive

sky bill

Smithy5462 — Tue, 18 Jan 2022 14:18:17 GMT

i have had my account suspended due to being off work but sky hare trying to charge me for the time my account has been suspended so they are asking me to pay a full month when i have been cut off for the last two weeks is this correct

Re: sky bill

SKY1992bf — Tue, 18 Jan 2022 14:23:53 GMT

@Smithy5462 Yes it's correct, If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions

1. Pay the outstanding balance in full and setup a new continuous payment method (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (the unpaid £25 will be added to the next bill) and setup a new continuous payment method (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid

Re: sky bill

Mark39 — Tue, 18 Jan 2022 14:32:39 GMT

@Smithy5462 wrote:

i have had my account suspended due to being off work but sky hare trying to charge me for the time my account has been suspended so they are asking me to pay a full month when i have been cut off for the last two weeks is this correct

Yes. Your account being restricted doesn't mean you'll stop being billed as normal.

Re: sky bill

Smithy5462 — Tue, 18 Jan 2022 14:37:49 GMT

hi mark yes they are trying to charge me a full month

Re: sky bill

SKY1992bf — Tue, 18 Jan 2022 14:43:41 GMT

@Smithy5462 As already explained the only reason Sky restrict services is due to non payment if you want services restored you will need to pay any outstanding amount and setup a new continuous payment method before services are restored

if you were more than two weeks late paying your last bill Sky will also insist on you paying next months bill in advance before restoring services

you don't get reduction in bill for non payment and the time services were restricted for as the restrictions were down to you not paying on time I'm afraid

Re: sky bill

Mark39 — Tue, 18 Jan 2022 14:45:16 GMT

@Smithy5462 That's correct, I'm afraid. You're still charged even when your services have been restricted