topic Re: Package in Archive

Package

ruby2019 — Mon, 17 Jan 2022 18:08:38 GMT

How do I cut my package down

Re: Package

SKY1992bf — Mon, 17 Jan 2022 18:09:31 GMT

@ruby2019 Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below which includes a message service (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

Re: Package

Daniel0210 — Mon, 17 Jan 2022 18:09:37 GMT

@ruby2019 You need to contact Sky to cancel all or part of your subscription. These links will help:-
(TV) ~ https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand
(Broadband) ~ https://www.sky.com/help/articles/cancel-sky-broadband

Once you’ve returned all loaned Sky equipment remember to keep your proof of posting very safe.