topic Re: suspended account cancellation in Archive

suspended account cancellation

gasman+55555 — Tue, 11 Jan 2022 07:15:39 GMT

tried to transfer account to the wife in November, I am no longer in the marital home. Wife has cancelled DD and not told me when. I beleive she has her own account. My bill has been sent to my old address with a late payment penalty, I cannot access or speak to anyone regarding this matter because sky want me to set up a DD. I do not intend to use your service at my new address, Happy to clear any debt but need to actually speak to someone regarding this matter. Thank you

Re: suspended account cancellation

Daniel0210 — Tue, 11 Jan 2022 07:42:05 GMT

@gasman+55555 You aren’t talking to Sky. This is a primarily a customer helps customer forum and Sky won’t contact you as the result of your post on here.

I suggest you try calling Sky using a phone not connected to your account or by dialling 141 before the number. Sky do not normally answer your calls whilst your services are restricted. You may have to pay what you owe, set up a new continuous payment method and then talk to Sky and give the required notice to cancel. They may be sympathetic in regards to the late payment fees.

Re: suspended account cancellation

Mark39 — Tue, 11 Jan 2022 08:11:08 GMT

@gasman+55555 with the account being in your name, there can't be any question about whose responsibility is the amount outstanding. It's a contractual requirement to have a direct debit (or card payment) set up. There's no discussion to be had on either matter with Sky.

Realistically all you can do is pay the amount outstanding and set up a direct debit. You'll then be able able give notice to cancel.