topic Re: Overpaid bill in Archive

Overpaid bill

LisaT — Wed, 05 Jan 2022 15:39:22 GMT

My payment has been made twice for my bill for December, can I have the £109.99 (overpaid) put back into my account please?

Re: Overpaid bill

SKY1992bf — Wed, 05 Jan 2022 15:41:41 GMT

@LisaT Edit already escalated

Re: Overpaid bill

GD1 — Wed, 05 Jan 2022 15:41:03 GMT

@LisaT Did you make a manual payment when you had a direct debit already setup?

The forum cannot refund your ayment as we are all customers here, you will need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Overpaid bill

caesarome — Wed, 05 Jan 2022 15:41:36 GMT

If you have something like a direct debit setup then there is no need to make the payment yourself if this is what you have done.

For the refund I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Overpaid bill

Lisa-P1987 — Wed, 05 Jan 2022 15:58:32 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Overpaid bill

Mr+Flibbles+86 — Sat, 08 Jan 2022 09:15:46 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks