topic Re: Mobile data not working in Archive

Mobile data not working

myKlay — Tue, 19 Oct 2021 06:39:49 GMT

My mobile data is not working. I am connected to 4G but it doesn't work. I have restarted my phone, downloaded new profile settings and nothing works. I also have data

Re: Mobile data not working

63johnw — Tue, 19 Oct 2021 06:43:07 GMT

Hi @myKlay do you have access to another phone to try your sim in, if it works in another phone there is an issue with the phone/settings, if it doesn't work then try a new sim.

https://www.sky.com/help/articles/replacement-sim

Re: Mobile data not working

myKlay — Tue, 19 Oct 2021 06:58:00 GMT

Hi John. Thanks for your reply. I have been a sky customer with the same sim for over a year. It is only today it stopped working. I don’t have access to another phone

Re: Mobile data not working

63johnw — Tue, 19 Oct 2021 07:55:53 GMT

In that case have a look here for any issues @myKlay

https://www.sky.com/help/articles/service-status-sky-mobile

Sims sometimes do develop faults so if there are no issues may be worth ordering one anyway.

Re: Mobile data not working

Chloe-W22 — Tue, 19 Oct 2021 09:18:03 GMT

Hey @myKlay,

We're having an issue with data this morning which support teams are looking into. You can try toggling airplane mode on and off throughout the day to get it working but it should be resolved ASAP!

Sorry for any inconveniance,

Re: Mobile data not working

Onj2021 — Tue, 19 Oct 2021 17:22:23 GMT

My mobile data has not been working for two days now. Wi-Fi is ok when at home just not the mobile data