topic Billing payment in Archive

Billing payment

Caitina — Tue, 19 Oct 2021 14:57:59 GMT

I made a payment of £36 pounds on Friday 15th October because the the direct debit failed. On the same day another payment of £36 was taken.

Re: Billing payment

GD1 — Tue, 19 Oct 2021 14:59:28 GMT

@Caitina You should never make a manual payment unless Sky ask you, if your direct debot fails Sky will attempt again a few days later.

Re: Billing payment

63johnw — Tue, 19 Oct 2021 15:00:37 GMT

Hi @Caitina if you have a direct debit set up then never make an additional payment as sky will still request the payment too. If you want a refund you will need to call sky on 150 to arrange it and it will take a week to process.

Re: Billing payment

Daniel0210 — Tue, 19 Oct 2021 15:02:21 GMT

@Caitina If you need the extra payment you made refunded you'll have to contact Sky. They should be able to refund in 5 working days.