topic Re: PAYMENT TAKEN TWICE in Archive

PAYMENT TAKEN TWICE

STEVER74 — Mon, 28 Jun 2021 19:26:18 GMT

I HAVE HAD TWO PAYMENTS OF £31.30 TAKEN AND NEED A REFUND FOR ONE OF THE PAYMENTS

Re: PAYMENT TAKEN TWICE

63johnw — Mon, 28 Jun 2021 19:52:51 GMT

Hi @STEVER74 no one here can access your account information so you will need to call sky for help, call on 150, ignore the messages and don't hang up and eventually you will get to speak to someone.

Re: PAYMENT TAKEN TWICE

Daniel0210 — Mon, 28 Jun 2021 20:04:10 GMT

@STEVER74 Are you a new customer? If so your first couple of bills can be closer together.

https://www.sky.com/help/articles/bill-dates-phone-first-bill-direct-debit#mobile-help-page-billing-contact-us

may help.

Re: PAYMENT TAKEN TWICE

GD1 — Mon, 28 Jun 2021 20:15:35 GMT

@STEVER74 Please don't use all capitals, you are shouting at other customers. Did you make a manual payment? If so then a Direct Debit would still be taken. As advised in other posts you will need to call Sky.

Re: PAYMENT TAKEN TWICE

caesarome — Mon, 28 Jun 2021 20:54:04 GMT

@STEVER74

If you have a direct debit set up you should never need to make a payment if you have done this. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned you will need to contact Sky, the repayment will take 3-5 business days.

Re: PAYMENT TAKEN TWICE

Jackie++macca — Fri, 01 Oct 2021 21:11:09 GMT

Did you get a refund bk on ur payment