topic Re: Want to keep the same number in Archive

Want to keep the same number

S4lm0nBlu372 — Fri, 01 Oct 2021 19:07:52 GMT

My son broke his phone which he had on contract, we paid off the phone and ordered a new contract for the iPhone 13. This all went well and I have just activated the sim but we are struggling as really want to keep the same number. Any help?

Re: Want to keep the same number

GD1 — Fri, 01 Oct 2021 19:12:12 GMT

@S4lm0nBlu372 Did you keep the old sim? As that could be put in the new phone, you can't transfer a number from one Sky sim to another.

If you don't have the old sim you only need to order a replacement sim for that instead.

Re: Want to keep the same number

caesarome — Fri, 01 Oct 2021 19:19:32 GMT

The new sim will come with a new number so all you should need to do if the old sim works is to put it in the new phone and then call Sky to cancel the new one you ordered. If the old sim damaged and can't be used again then I'm afraid there is nothing that can be done to get the number moved to the new sim.