topic Re: Successful port but cannot receive incoming mobile calls or messages. Please help! in Archive

Successful port but cannot receive incoming mobile calls or messages. Please help!

Jbailey8 — Wed, 16 Jun 2021 18:09:58 GMT

I've transferred number on iPhone and can make WiFi calls but cannot receive calls from other mobiles or receive texts other than iMessage .

please advise

Re: Successful port but cannot receive incoming mobile calls or messages. Please help!

caesarome — Wed, 16 Jun 2021 18:22:15 GMT

Have a read of this link from the top of the page as it might help:

https://helpforum.sky.com/t5/Sky-Mobile/Apple-iPhone-User-Ported-a-Number-to-Sky/td-p/3629014/jump-to/first-unread-message

Re: Successful port but cannot receive incoming mobile calls or messages. Please help!

sallysausage — Fri, 18 Jun 2021 13:03:43 GMT

Did this get resolved? I have the same issue - text and email from sky saying the port has been completed but incoming calls still go to the old SIM & handset.

I have updated my number in the new handset settings.

Old handset has now been factory reset and the sim removed.

New handset has been restarted etc.

However incoming calls still go to the old SIM (i.e. direct to voicemail now). Text messages seem fine as do outgoing calls. Maybe its just a lag in the system somewhere.

Re: Successful port but cannot receive incoming mobile calls or messages. Please help!

sammyh98 — Tue, 10 Aug 2021 12:19:06 GMT

Same issue.

Just wondering if it can take a couple of days for the old mobile provider to fully release the number before incoming calls and texts work... Curious to find out how long, or if, you got this issue resolved.