topic Re: What’s going on with sky? in Archive

What’s going on with sky?

dmp70 — Mon, 26 Jul 2021 20:32:39 GMT

Why is Sky having some many problems? I never had a problem with my signal but now i struggle to get signal and it's not just my phone, my wife and both my daughters are having trouble as well. Neither can I access my account which as been going on for weeks, and neither are they answering phones, the line just goes blank. Anybody know what's going on?

Re: What’s going on with sky?

caesarome — Mon, 26 Jul 2021 20:40:05 GMT

To be clear nobody in your home on Sky Mobile can get a signal, if so have you checked the service status page here:

https://www.sky.com/help/servicestatus/your-services

What happens when you try to access your account via either the MySky app or online here:

https://www.sky.com/myaccount/mobile

Re: What’s going on with sky?

dmp70 — Mon, 26 Jul 2021 20:51:44 GMT

We get signal but it's very poor. We used to get full 4g signal but now we get 2 bars at best, some areas I only get H+.

when I try to get on to my account I either get the message "unfortunately we can't do that right now" or words to that affect, or " it's not yo it us, refresh and try again." When I do that I get the unfortunately message.

Re: What’s going on with sky?

caesarome — Mon, 26 Jul 2021 20:54:45 GMT

What does the coverage checker here say:

https://www.sky.com/shop/mobile/coverage-checker

Re: What’s going on with sky?

dmp70 — Mon, 26 Jul 2021 21:06:29 GMT

The coverage is green and the service status says no problems