topic Sim card in Archive

Sim card

PatPerrill — Sun, 25 Jul 2021 09:35:39 GMT

Good morning @skymobile,

I have done a my swap on Friday 23rd July 2021 from my old iPhone 11 to a new Samsung galaxy s21 ultra 5G and I use my piggy bank to get 60gb on it too. When it came yesterday 24th July 2021 I put my new SIM card in activate it and it still came up with my old contract not the one with 60gb on it I was wondering if you know why that happen please

Thankyou

Re: Sim card

GD1 — Sun, 25 Jul 2021 10:12:12 GMT

@PatPerrill I'm confused, why did you order a new sim if you already have a data package, you could just move data from your piggy bank on your existing Sim if that was your original intention..

In addition if you want to keep your original number then you should know you can't transfer your number between Sky Sims.

Re: Sim card

caesarome — Sun, 25 Jul 2021 11:06:02 GMT

You are talking to Sky customers only on here @PatPerrill .

You have made a slight mistake when ordering this as you should have selected the option to keep your current number/sim so all you can do here is to call Sky for free via the 150 number to see if they can sort this out for you,