https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779425#M754716 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3449294">@Thomas2398</a>,</P><P>&nbsp;</P><P>This does seem to be a problem that many new customers are facing.&nbsp;</P><P>&nbsp;</P><P>I have escalated this to SKY who should be in contact - please see this link for how the escalation works.</P><P>&nbsp;</P><P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank" rel="noopener">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P><P>&nbsp;</P><P>Hopefully it may just take a re-send of the authorisation to you r card but in some cases it can take several attempts &amp; other actions</P> Tue, 28 Sep 2021 14:05:53 GMT nigea99 2021-09-28T14:05:53Z https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779414#M754715 <P>I've seen all the other threads about accessing box sets and having to change the settings to SD not HD. Needless to say I've done all of that but it still says I need to upgrade my package.&nbsp;</P><P>&nbsp;</P><P>New customer, new sky q box on sky signature.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 28 Sep 2021 13:52:34 GMT https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779414#M754715 Thomas2398 2021-09-28T13:52:34Z https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779425#M754716 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3449294">@Thomas2398</a>,</P><P>&nbsp;</P><P>This does seem to be a problem that many new customers are facing.&nbsp;</P><P>&nbsp;</P><P>I have escalated this to SKY who should be in contact - please see this link for how the escalation works.</P><P>&nbsp;</P><P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank" rel="noopener">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P><P>&nbsp;</P><P>Hopefully it may just take a re-send of the authorisation to you r card but in some cases it can take several attempts &amp; other actions</P> Tue, 28 Sep 2021 14:05:53 GMT https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779425#M754716 nigea99 2021-09-28T14:05:53Z https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779430#M754717 <P><SPAN>Thanks <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1219194">@nigea99</a>&nbsp;for escalating this. We have now sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></P> Tue, 28 Sep 2021 14:09:00 GMT https://helpforum.sky.com/t5/Archive/No-access-to-SD-boxsets/m-p/3779430#M754717 Greenfingers001 2021-09-28T14:09:00Z