topic Re: Sky Q Install on Communal Broadband in Archive

Sky Q Install on Communal Broadband

Isaac003 — Sun, 26 Sep 2021 16:32:03 GMT

I've just moved in to a new flat (in Scotland) that has a communal broadband system through the contracted factor agreement. The Sky Engineer came round to install my Sky Q for me but it was unsuccessful as another flat has already had their Sky Q installed a few weeks ago. As we share a common wifi connection via one main router only ONE Sky Q box can be connected to ONE broadband router. I do have all the channels as the engineer installed the connections for the satellite signal, however no features of the box work (I don't even have a functioning TV guide). Has any body ever experienced this problem and has any ideas how to resolve it so I can have a fully functioning Sky Q system? The only thing I can assume is to some how trick the Sky Q box in to thinking there are multiple routers even though there is only really one but I'm not sure how to do this or the technology required.

Re: Sky Q Install on Communal Broadband

nigea99 — Sun, 26 Sep 2021 16:37:16 GMT

hi @Isaac003 although I am not an expert in this area I don't think there is a solution to this.

I think SKY Q is just not designed to work in such an environment.

I am, actually, suprised the engineer installed it without checking this out.

Re: Sky Q Install on Communal Broadband

GD1 — Sun, 26 Sep 2021 16:46:55 GMT

@Isaac003 The issue you have is that you will all effectively share one IP address, so yes this would be a problem as Sky would see more than one Q box on the IP address.

Re: Sky Q Install on Communal Broadband

Isaac003 — Sun, 26 Sep 2021 17:38:20 GMT

To be fair to the engineer, they did identify the issue and advised that the system would not work correctly.

I'm hoping some sort of broadband router expert may know of a smart way to similate that the the router has mulitple IP addresses so we can assign one to each flat for the individual Sky Q boxes. Or perhaps a 'sub-router' with its own IP address can be installed for each flat?

Re: Sky Q Install on Communal Broadband

GD1 — Sun, 26 Sep 2021 19:12:09 GMT

@Isaac003 The issue will the external IP, regardles sof any internal IP Sky will still see the shared external IP. I'm not aware of any way of circumventing this.

Re: Sky Q Install on Communal Broadband

LGUser — Sun, 26 Sep 2021 18:40:07 GMT

The only possible solution is to find out if you can get broadband installed for your use only.

Re: Sky Q Install on Communal Broadband

Isaac003 — Sun, 26 Sep 2021 20:34:35 GMT

As part of the current communal wifi system there is a DrayTek VigorAP 912C Access Point in my flat. This obviously connects back with the main router to provide good wifi to my flat. I wonder if there is anyway to reconfigure this access point to have its own IP address, username, password so it appears as a seperate router even though it is receiving it's signal from the main router?

Re: Sky Q Install on Communal Broadband

GD1 — Sun, 26 Sep 2021 20:52:06 GMT

@Isaac003 wrote:
As part of the current communal wifi system there is a DrayTek VigorAP 912C Access Point in my flat. This obviously connects back with the main router to provide good wifi to my flat. I wonder if there is anyway to reconfigure this access point to have its own IP address, username, password so it appears as a seperate router even though it is receiving it's signal from the main router?

As already advised to you, no there isn't. It is not the internal IP that sky sees, it it the external one, and there is only 1 per connection usually.

The only solution is for you to have a seperate broadband connection not a shared connection. If this is possible at all. Otherwise try a 4G broadband connection there are some unlimited deals out there for data over 4G.

Re: Sky Q Install on Communal Broadband

LGUser — Sun, 26 Sep 2021 22:08:00 GMT

@GD1 wrote:
@Isaac003 wrote:
As part of the current communal wifi system there is a DrayTek VigorAP 912C Access Point in my flat. This obviously connects back with the main router to provide good wifi to my flat. I wonder if there is anyway to reconfigure this access point to have its own IP address, username, password so it appears as a seperate router even though it is receiving it's signal from the main router?
As already advised to you, no there isn't. It is not the internal IP that sky sees, it it the external one, and there is only 1 per connection usually.

The only solution is for you to have a seperate broadband connection not a shared connection. If this is possible at all. Otherwise try a 4G broadband connection there are some unlimited deals out there for data over 4G.

If you do have to end upgoing with a $G connection for Sky Q, don't fall for the data sim at a higher cost. If you have 5G, then you can get a 5G router and you won't have the need for broadband.