https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775894#M753984 <P>I have just had my sky installed, when I try to download a programme to watch it says I need to upgrade my package, I have tried selecting sd and still doesn't work. I do pay for hd so that shouldn't be the problem&nbsp;</P> Fri, 24 Sep 2021 09:18:37 GMT Claire591 2021-09-24T09:18:37Z https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775894#M753984 <P>I have just had my sky installed, when I try to download a programme to watch it says I need to upgrade my package, I have tried selecting sd and still doesn't work. I do pay for hd so that shouldn't be the problem&nbsp;</P> Fri, 24 Sep 2021 09:18:37 GMT https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775894#M753984 Claire591 2021-09-24T09:18:37Z https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775903#M753985 <P>Urgh. Here we go again. This is a well known issue for new subscribers.&nbsp;</P><P><EM><STRONG>Sky need to get this fixed - it's happening all the bloomin' time!!&nbsp;</STRONG></EM></P><P>You'll need to ring them to get this sorted or wait for a Sky employee to come on here and invite you to a private online chat.&nbsp;</P> Fri, 24 Sep 2021 09:24:10 GMT https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775903#M753985 fizzdisco 2021-09-24T09:24:10Z https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775907#M753986 <P>Thank you I will call them&nbsp;</P> Fri, 24 Sep 2021 09:27:06 GMT https://helpforum.sky.com/t5/Archive/Upgrade-package/m-p/3775907#M753986 Claire591 2021-09-24T09:27:06Z