topic Re: Intermittent "Technical Fault With This Channel" Error in Archive

Intermittent "Technical Fault With This Channel" Error

welshishpete — Fri, 04 Jun 2021 09:39:27 GMT

For about a month now I have had this intermittent fault.

Using Sky Q box, everything is fine, can switch channels and watch recordings then suddenly, when I switch channels I get the channel number and description of the new channel in bottom LH corner but a blank screen. Channel ID then disappears and "there is a technical fault with this channel" message appears. This applies to every channel I try including the original one I was watching before I changed channel.

If I put box onto stanby and switch on again, I get my original channel I was watching but the same fault when I change channels. Only solution is to unplug box and go through the whole start up procedure.

Fault is intermittent, not appearing for a few days, but has also started to affect playback of recordings on a mini box, some recordings will play, others will not and I get the same "technical fault" message.

It would be interesting to know if anybody else has this problem and if anybody has a solution

Re: Intermittent "Technical Fault With This Channel" Error

DarrellJUK — Tue, 08 Jun 2021 20:34:53 GMT

I am having the exact same issue. Watch a channel - fine. Change channel - black screen with technical fault message.

Unplug and restart make problem go away, but after about a week the same issue comes back

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Thu, 10 Jun 2021 01:14:36 GMT

Yes i'm getting this and its anoying as i can record and watch playback but as you say screen is blank to watch live.

My only solution was to turn off at the mains and take viewing card out - then switch bak on.

Never had so much trouble with Sky until i upgraded to Sky Q.

Re: Intermittent "Technical Fault With This Channel" Error

TechmanagerMal — Thu, 10 Jun 2021 06:10:22 GMT

This may be helpful - "There is a technical fault with this channel/please try again later" (Sky Q) | Sky Help | Sky.com

Re: Intermittent "Technical Fault With This Channel" Error

Rhonny — Thu, 10 Jun 2021 06:22:38 GMT

@RAC2020

What have Sky said about your issue when you called them to report it?

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Thu, 10 Jun 2021 10:44:26 GMT

someones looking into this and will contact me, its a strange one as you can still record and watch recordings but live tv is a blue screen.

I eventully put to stanby > unplugged > removed the skycard > then after a few mins put the card back > plugged back in > and went throught the start upprocess.

Seems fine now till the next time, my sister has sky Q and has no issues since install, but i've had loads, but none when i had SkyHD.......................that technology!!!!!

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Thu, 10 Jun 2021 11:02:40 GMT

thank for the tip, i'll try that again when it happens again - so far after i rebooted it last night seems fine...................but it is SkyQ and i've had so many issues i prefer the SkyHD box, never had and issues in all the time i had but SkyQ is another story.

box replaced after 3 months as HDMI issue, constant mini box issues (even with a booster)internet picking up on a sky ID - i'm with BT

Sky good enough to increase prices, but not sort out issues

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Thu, 10 Jun 2021 11:04:29 GMT

Techmanagermel post very good

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Thu, 10 Jun 2021 11:28:54 GMT

As per the instructions on point 3; Go to How to check which Sky box you have and check the Software Version listed in the table matches - my information differs?

Hardware version number Type of Sky box Software version number HDR-capable? Upgrade available?

32B0xx

Sky Q 2TB

Q150.000.26.06L or Q150.000.27.00L

My hardware is 32BO64, but my software is Q150.000.28.00L? Therefore is the list not upto date?

Re: Intermittent "Technical Fault With This Channel" Error

Baz. — Fri, 11 Jun 2021 05:27:32 GMT

@welshishpete wrote:
For about a month now I have had this intermittent fault.

Using Sky Q box, everything is fine, can switch channels and watch recordings then suddenly, when I switch channels I get the channel number and description of the new channel in bottom LH corner but a blank screen. Channel ID then disappears and "there is a technical fault with this channel" message appears. This applies to every channel I try including the original one I was watching before I changed channel.

If I put box onto stanby and switch on again, I get my original channel I was watching but the same fault when I change channels. Only solution is to unplug box and go through the whole start up procedure.

Fault is intermittent, not appearing for a few days, but has also started to affect playback of recordings on a mini box, some recordings will play, others will not and I get the same "technical fault" message.

It would be interesting to know if anybody else has this problem and if anybody has a solution

This sounds the same as what I started to see on my main 2tb and mini about 2 weeks ago did it again last night. A re boot fixes it till the next time.

Re: Intermittent "Technical Fault With This Channel" Error

Cpeter123 — Wed, 18 Aug 2021 20:31:11 GMT

Hi @RAC2020 I am getting exactly the same problem in that randomly when I switch channels whilst watching live TV the channel goes blank and displays 'there is a technical fault with this channel' but it is still possible to watch recordings and cathup so the mini box is still connected to the main box but not accessing live programming. Surely someone at Sky must have a solution to this?

Re: Intermittent "Technical Fault With This Channel" Error

RAC2020 — Fri, 20 Aug 2021 14:47:49 GMT

I did a software update ( 2 weeks ago)and the problem seems to have gone away, until sky update again as this seems to be the problem.

They update, but the box doesnt? The only downsize to this is you have to re-input the favorites again - not an issue

Re: Intermittent "Technical Fault With This Channel" Error

DaveB1951 — Fri, 20 Aug 2021 19:12:24 GMT

I'm having the same issue. Started a couple of weeks ago but now happening more often, 2-3 times a day. Power off, restart restores service for a time before it happens again. Also changing channels seems very sluggish, it can take up to 10 seconds for the picture to appear. Getting really annoying.

Re: Intermittent "Technical Fault With This Channel" Error

Cpeter123 — Thu, 26 Aug 2021 20:50:00 GMT

@RAC2020

I tried to do software updates on the main Sky Q box and one of the minis and I left it for a while and it said update still in progress. 1 day later it still said the same thing! This problem is happening more frequently now to the point where its not possible to watch the TV for more than a few hours before having to re set boxes and now on the verge of ripping all the boxes out and sending them back to Sky and switching to Virgin Media!!

Re: Intermittent "Technical Fault With This Channel" Error

Greenfingers001 — Fri, 27 Aug 2021 09:29:03 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

Re: Intermittent "Technical Fault With This Channel" Error

MarkRugby — Sun, 05 Sep 2021 22:03:34 GMT

Had my box replaced this weekend for this problem., although eventually it was not resolved by rebooting on the old box. Lasted one day and the problem is back.

Re: Intermittent "Technical Fault With This Channel" Error

McBoffin — Mon, 06 Sep 2021 22:52:58 GMT

I haven't gone as far as a factory reset yet but this is happening multiple times a day with my 2TB box and it's driving me up the wall.

Re: Intermittent "Technical Fault With This Channel" Error

MarkRugby — Sun, 19 Sep 2021 19:47:29 GMT

I had a new dish last week. The box had already been replaced. I thought it was fixed as no fault for 5 days. Then it's had the same problem tonight.

The engineer said the only other thing they can do is replace the cable. My cable was hidden in walls during building work. If I have a new cable it will entail a huge amount of work and decoration to hide it again. I'm not convinced it will fix the problem. Can you imagine going through all that and still having the issue.

How many other people are having this problem. Could it be something else?

Re: Intermittent "Technical Fault With This Channel" Error

Doc5907 — Sun, 19 Sep 2021 20:09:22 GMT

@MarkRugby wrote:
I had a new dish last week. The box had already been replaced. I thought it was fixed as no fault for 5 days. Then it's had the same problem tonight.

The engineer said the only other thing they can do is replace the cable. My cable was hidden in walls during building work. If I have a new cable it will entail a huge amount of work and decoration to hide it again. I'm not convinced it will fix the problem. Can you imagine going through all that and still having the issue.

How many other people are having this problem. Could it be something else?

@MarkRugby The cables are relatively inexpensive so you could buy a satellite shotgun cable and run it loosely from dish to box to test and if it solves your issue then you can consider a complete installation. Just a thought....

Re: Intermittent "Technical Fault With This Channel" Error

MarkRugby — Sun, 19 Sep 2021 20:26:26 GMT

Thinking of that yes but even still not an easy way to get the cable to go on the box without drilling holes in the wall. Might have to try it through a window or something. It only happens every few days. Seeing as so many people seem to have an issue I am doubtful it will fix it!