topic Re: Free trial for cinema doesnt work in Archive

Free trial for cinema doesnt work

Becci12343 — Sun, 22 Aug 2021 22:31:23 GMT

I've had an email for a 4 week cinema trial however every time I have tried to redeem it I get we're having technical issues it our fault not yours but I've been getting that message for days

Re: Free trial for cinema doesnt work

Lisa-P1987 — Mon, 23 Aug 2021 10:37:37 GMT

Can you try clearing your browsing history including clearing the cache and any cookies.

Also try a different browser. Most customers are able to access the offer once they try a different browser.

Re: Free trial for cinema doesnt work

TechmanagerMal — Mon, 23 Aug 2021 10:41:25 GMT

@Lisa-P1987 wrote:
Can you try clearing your browsing history including clearing the cache and any cookies.
Also try a different browser. Most customers are able to access the offer once they try a different browser.

Sometimes a different device is the answer.
Also private mode usually works.

Re: Free trial for cinema doesnt work

Ryno69 — Thu, 23 Sep 2021 17:56:29 GMT

I had the same problem with this when I clicked the link it said technical fault. So I decided to call them instead and explained about the offer, I was assured that this deal would be applied to my account and would get Sky cinema for free for 4 weeks then it would be £5.00 per month thereafter for 6 months..

2 weeks in I check my bill it had increased by £9.50 & the future bills by £19.00.

I contacted customer services and explained the issue and even uploaded screenshots of the offer. I was told it would be escalated to a senior who would resolve it, only to be informed that the amount I was being overcharged would be deducted from my next bill and future bills would be rectified. I checked upcoming bills and there's still no change so once again I've contacted customer service to explain about the offer and what was said and what I had done. Once again I was told the issue would be resolved in 24hrs it's now 48hrs later & I can't get through as customer services is extremely busy (no surprise really if continuous cockups are being made)...I have now come to the conclusion that I need to cancel my DD as I have no other choice with Sky.

(This is also the same issue I had with Virgin media years ago....)