topic Re: 10 days without TV!!! in Archive

10 days without TV!!!

Scottv1974 — Fri, 17 Sep 2021 10:36:10 GMT

Been with Sky 23 years and never missed a payment so apparently a Diamond member... so my Sky Q box is playing up and is stuck in standy... tried everything to fix this but SKY cant send an engineer for 10 days!!!
After 23 years i will be leaving and going to Virgin in December.... no i wont be missed... but sky go on about loyalty.... absolute joke of a company they have become over the years👎🏻👎🏻

Re: 10 days without TV!!!

Daniel0210 — Fri, 17 Sep 2021 10:41:04 GMT

@Scottv1974 You mention a fault with your Sky Q box but have posted in the forum for Sky+.

You need to keep checking to see if any earlier appointments become available through cancellations.

Re: 10 days without TV!!!

GD1 — Fri, 17 Sep 2021 10:41:17 GMT

@Scottv1974 Not sure what you expect your fellow customers to do about this? Sky can only send someone when they are available, they have never offered next day repairs. Only by having Sky Protect would you get this.

You can of course claim for loss of service once the fault has been fixed.

Re: 10 days without TV!!!

Scottv1974 — Fri, 17 Sep 2021 10:52:00 GMT

Sorry i thought soneone from SKY might pick this up....

just angry that you pay over 100 quid a month for a service that you have to wait 10 days for a repair....

Sky customer service not the most helpful either...

Apolgies again if on wrong thread etc

Re: 10 days without TV!!!

Daniel0210 — Fri, 17 Sep 2021 11:00:12 GMT

@Scottv1974 Your post has now been moved to the correct forum. No one from Sky are likely to pick this up. They can't magic up an earlier engineer appointment unfortunately.

Re: 10 days without TV!!!

Lisa-P1987 — Fri, 17 Sep 2021 11:36:32 GMT

Hi there @Scottv1974 , I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

Re: 10 days without TV!!!

Lisa-P1987 — Fri, 17 Sep 2021 12:35:00 GMT

Update - I have spoken to the customer to see if we could bring the appointment sooner than the current 8 days wait which is within our standard SLA of 10 days for a service fault. Unfortunately there is no sooner date but I have provided links to sky.com/ordertracking. The customer has also been provided with loss of service to cover the time without services and has Sky go available to stream.

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 19:21:43 GMT

Thanks for the so called chat.... 10 days without Sky... but virgin is 3 days for a repair... sky is 10 days....23 years of payments over 20k spent on sky and this is how you treat loyal customers.... bye👍🏻

Re: 10 days without TV!!!

GD1 — Sun, 19 Sep 2021 19:24:17 GMT

@Scottv1974 If there are no engineers, then Sky can't just magic them up from nowhere. A slight over reaction, it's only TV. Good luck with VM though 🙂

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 19:34:05 GMT

We pay enough... so employ more engineers... enough people wanting work out there... simple really👍🏻

Re: 10 days without TV!!!

GD1 — Sun, 19 Sep 2021 19:35:40 GMT

@Scottv1974 Yes I'm sure Sky would love to do that, you'll be ok with an increase on your subs as a result too?

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 19:43:48 GMT

No problem at all... its a good service i want not being left without TV for 10 days....poor from sky👎🏻

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 19:47:18 GMT

Amazing how many replies have nothing to do witn sky... so why respond???..... i smell a 🐀🐀...

Re: 10 days without TV!!!

bob1234 — Sun, 19 Sep 2021 19:56:06 GMT

@Scottv1974 wrote:
No problem at all... its a good service i want not being left without TV for 10 days....poor from sky👎🏻

@Scottv1974 If you are happy to pay more get "Sky protect" they guarantee next day response or some refund. It also gives insurance against accident damage etc.

https://www.sky.com/help/articles/claim-on-sky-protect

BE CAREFUL I have provided the link as it gives a link to the genuine company, there are some scams out there pretending to be Sky approved, this is the only one however.

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 20:02:08 GMT

Cheers Bob👍🏻👍🏻... and this is my point with sky... not once have i been offered sky protect or even mentioned to me... so i find out off a sky forum that this service is available???... i rest my case...appreciate your post👍🏻

Re: 10 days without TV!!!

Daniel0210 — Sun, 19 Sep 2021 20:10:25 GMT

@Scottv1974 I pay £9 a month for Sky Protect. Just a bit more reassurance should I need an engineer. If you ring before 4pm they state if they don't get an engineer to you the next day they'll refund one week of your tv subscription. Covers Q box, remote, cables, dish, accidental damage and also my Sky mobile iPhone and my iPad.

edit: forgot it also includes theft of the mobile

Re: 10 days without TV!!!

TimmyBGood — Sun, 19 Sep 2021 20:11:37 GMT

@Scottv1974

Sky Protect is an insurance backed repair service from Domestic & General marketed using tradenames licenced from Sky (and Sky subscriber lists purchased from them): it's not a Sky product.

Re: 10 days without TV!!!

Scottv1974 — Sun, 19 Sep 2021 20:19:27 GMT

Thanks guys👍🏻👍🏻

I just feel as though i have been totally let down by sky if im honest... i have spent over 20 thousand pounds over 23 years and never missed a payment....i ask for help for the first time in 23 years to repair or replace my skytv and i am told to wait 10 days!!! Yes i know sky cant "magic" engineers and they cant work miracles... but come on at least show some respect to a loyal customer... but i suppose thats just the world today not just sky🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Re: 10 days without TV!!!

GD1 — Sun, 19 Sep 2021 20:44:30 GMT

@Scottv1974 You keep stating your tenure and how much you've paid etc etc, that has absolutely nothing to do with anything.

If they have no engineers available, then they have non available. Would you like them to perhaps oh, lets say drop that little old ladies repair, you know the little dear who has no other company and relies on TV for company to appease another customer who's stamping their feet threatening to leave because they can't get an engineer.

Complaining to other customers isn't going to get anyone there any quicker. There is nothing we can do!

Re: 10 days without TV!!!

GD1 — Sun, 19 Sep 2021 20:42:26 GMT

Post edited - not needed.