topic Re: I’m constantly have no internet on sky when I am connected. in Archive

I’m constantly have no internet on sky when I am connected.

PAndrewB — Tue, 14 Sep 2021 09:46:44 GMT

I keep getting messages up on sky saying I'm not connected to the internet when all my other devises in the house work apart from sky and I have an internet connection. I can't download or watch net flicks constantly, my WiFi provider says itself a sky issue. Has anyone else had the same problem? I've tried an earth net cable direct from the router to the sky box but this won't connect up this way either. I've tried turning it all off, reconnecting with the router code (which works for all of 2 seconds) some days it seems constant others it can be hit and miss to when it's connected or not. Please has anyone got any ideas. Hoping to phone sky but guess what it's working now but wasn't all day yesterday and will probably go off again soon.
The router and sky box and tele all in the same room, direct view of t.v nothing in the way blocking signal.
Thanks, hope someone has some ideas.

Re: I’m constantly have no internet on sky when I am connected.

Quoman7 — Tue, 14 Sep 2021 09:57:57 GMT

@PAndrewB wrote:

I keep getting messages up on sky saying I'm not connected to the internet when all my other devises in the house work apart from sky and I have an internet connection. I can't download or watch net flicks constantly, my WiFi provider says itself a sky issue. Has anyone else had the same problem? I've tried an earth net cable direct from the router to the sky box but this won't connect up this way either. I've tried turning it all off, reconnecting with the router code (which works for all of 2 seconds) some days it seems constant others it can be hit and miss to when it's connected or not. Please has anyone got any ideas. Hoping to phone sky but guess what it's working now but wasn't all day yesterday and will probably go off again soon.
The router and sky box and tele all in the same room, direct view of t.v nothing in the way blocking signal.
Thanks, hope someone has some ideas.

Hi @PAndrewB Try a basic reboot, router first, remove the power cable for 30 sec then reconnect to reboot, then reboot the main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then reboot any Mini boxes you may have.

Re: I’m constantly have no internet on sky when I am connected.

TechmanagerMal — Tue, 14 Sep 2021 10:45:40 GMT

@PAndrewB wrote:
I keep getting messages up on sky saying I'm not connected to the internet when all my other devises in the house work apart from sky and I have an internet connection. I can't download or watch net flicks constantly, my WiFi provider says itself a sky issue. Has anyone else had the same problem? I've tried an earth net cable direct from the router to the sky box but this won't connect up this way either. I've tried turning it all off, reconnecting with the router code (which works for all of 2 seconds) some days it seems constant others it can be hit and miss to when it's connected or not. Please has anyone got any ideas. Hoping to phone sky but guess what it's working now but wasn't all day yesterday and will probably go off again soon.
The router and sky box and tele all in the same room, direct view of t.v nothing in the way blocking signal.
Thanks, hope someone has some ideas.

Try this advice - Sky Q connectivity problems | Sky Help | Sky.com