topic Re: Prime Video app setup in Archive

Prime Video app setup

Gerryor97 — Sun, 27 Dec 2020 11:26:21 GMT

Cannot set up Amazon Prime Video on my Sky Q box. Tried everything I could.

Re: Prime Video app setup

PandJ2020 — Sun, 27 Dec 2020 11:34:37 GMT

@Gerryor97 wrote:
Cannot set up Amazon Prime Video on my Sky Q box. Tried everything I could.

Not a lot to go on...

does the app launch? Do you have an Amazon account/subscription?

Re: Prime Video app setup

Gerryor97 — Sun, 27 Dec 2020 11:40:49 GMT

I followed the instructions, accessed the www.primevideo.com/watchonsky web site and only get the prime site with no followu on info on setup on sky q. Yes I have a prime video account and watch on other devices. Cann launch the app. Just updated the sky q software aswell and rebooted the box.

Re: Prime Video app setup

Gerryor97 — Sun, 27 Dec 2020 11:41:57 GMT

Cannot launch the prime video app???

Re: Prime Video app setup

Tom-W19 — Sun, 27 Dec 2020 12:18:28 GMT

Hi @Gerryor97

Thanks for your post.

Can you see the Prime Video app in the Apps menu on the Q box?

If so what happens when you try to launch it?

Any error messages?

If the app isn't there what software version do you currently have on the Q box?

Let me know and i will help anyway i can.

Re: Prime Video app setup

Gerryor97 — Sun, 27 Dec 2020 12:36:08 GMT

Hi, the app only shows a 1m trailer and when I go th my account to access the app it suggests 'go to www.primevideo.com/watchonsky and follow instructions' however it only goes to the prime program list with no other info. The software is Q140.000.37.00L

Hardware 32B206.

I think this is the most recent.

Ps. just reset my apps and this worked, just to signin.

Thanks for the help.

Re: Prime Video app setup

Tom-W19 — Sun, 27 Dec 2020 12:56:15 GMT

Hi @Gerryor97

Thanks for your reply.

Yes the software version is the latest and correct one.

You mentioned you reset the apps, are you referring to the Apps Refresh through the installer menu?

Is the Prime Video app working for you now then?

Let me know

Re: Prime Video app setup

Patrick+Cardy — Fri, 01 Jan 2021 16:42:09 GMT

I am getting the same, how do you refresh the apps, I have a prime account and only get the www.amazon.co.uk/watchon etc... read the discussion on this topic but it seemed to run out when you got to the refresh the apps bit, how do you do this?

Re: Prime Video app setup

Shar769 — Sun, 03 Jan 2021 09:03:01 GMT

I have a Prime account and I can see the app on the SkyQ box, but I can only watch the trailer. It doesn't give me the option to sign in or register my account.

I have signed into my Amazon account to see if i can add SkyQ as a device instead and it tells me to go to the prime app and put in the code shown on screen but as i've mentioned I can only watch the 1m trailer and nothing else.

Re: Prime Video app setup

Rhonny — Sun, 03 Jan 2021 09:04:01 GMT

@Shar769

Are you going to Home - Apps - Entertainment - Prime Video?

Re: Prime Video app setup

Shar769 — Sun, 03 Jan 2021 12:10:20 GMT

Nearly, I go Home-apps-get more from sky

because that's the only place it is. If I try to add it as an app it takes me to a page which tells me to logon to amazon.co.Uk/watchonskyuk

when you do this it asks for the security code displayed on screen (which you can't get because you can only watch the 1m preview) back to square one

Re: Prime Video app setup

bob1234 — Sun, 03 Jan 2021 12:20:22 GMT

@Shar769If you want prime you have to subscribe separately via Amazon then the code is on their web site.

Try this link

https://www.sky.com/shop/tv/sky-q/apps/

Re: Prime Video app setup

Patrick+Cardy — Sun, 03 Jan 2021 12:58:21 GMT

ready have a subscription, but thanks anyway

Re: Prime Video app setup

bob1234 — Sun, 03 Jan 2021 13:10:37 GMT

@Patrick+CardyTry this link it gives details of where the code is.

https://www.sky.com/help/diagnostics/sky-tv-apps-on-sky-q/which-app-prime-video-sky-q

Re: Prime Video app setup

Patrick+Cardy — Sun, 03 Jan 2021 13:19:01 GMT

i can get the code but there is nowhere on sky apps tp put it in it just gives me the website or the 1m video

Re: Prime Video app setup

Patrick+Cardy — Mon, 04 Jan 2021 16:35:55 GMT

it seems that several people are getting the same issue as I am, tried phoning sky but i am way down the list, dont understand it to be honest, hopefully a member of sky will catch what we are talking about, I have a membershp, know how to get the code, but then I am back to trying to get the log on page for amazon to put my details in 😞

Re: Prime Video app setup

PandJ2020 — Mon, 04 Jan 2021 16:39:23 GMT

You don't have to enter the code on the Q.

When the app fires up it generates a one-time code on the Q box.

You then go to a browser and use the code and log in to your Amazon account. When this is done Amazon sends a signal back to the Q box/app and you're logged in.

Re: Prime Video app setup

Patrick+Cardy — Mon, 04 Jan 2021 16:45:42 GMT

Slightly confused here, on the q it just gives me the website to get the code from amazon, once I have done that then what do i do?

Re: Prime Video app setup

PandJ2020 — Mon, 04 Jan 2021 18:12:33 GMT

No, the Q gives you a code. (You go to the Amazon link provided with that code).

Fire up the App on the Q box.

Hit Sign in.

You then get a screen like this:

Go to the link on a browser, sign in to your amazon account if needed and then the rest is magic...

Re: Prime Video app setup

Shar769 — Mon, 04 Jan 2021 19:29:52 GMT

My Q box doesn't show this link/code page. Just plays the demo