topic Re: Disney + error 1027 mini box in Archive

Disney + error 1027 mini box

Essexbookkeeping — Tue, 24 Aug 2021 19:37:39 GMT

Hi,

I have issues with one of my Mini boxes. I try to select the Disney + app and get an error code 1027.

I have rebooted and refreshed the apps but it still doesn't work. The Netflix works and so does Prime on the box and Disney plus is working on my Sky Q and my other mini.
Any suggestions?

Re: Disney + error 1027 mini box

WendyWoo31 — Tue, 24 Aug 2021 19:50:52 GMT

I'm having the exact same problem 🤷🏼‍♀️

Re: Disney + error 1027 mini box

Richard+upton — Tue, 24 Aug 2021 19:53:22 GMT

Same issue here🤦🏻‍♂️ Works on my mobile and all I wanna do is watch the new Walking Dead🤯

Re: Disney + error 1027 mini box

WendyWoo31 — Tue, 24 Aug 2021 19:55:20 GMT

Oh it was worth it 😁

Re: Disney + error 1027 mini box

ALT27 — Tue, 24 Aug 2021 20:29:45 GMT

I have exactly the same issue. Spent an hour on live chat with Disney+ and all they did was send me this thread?!

anyone fixed it?

Re: Disney + error 1027 mini box

ParkerPen — Tue, 24 Aug 2021 20:32:41 GMT

Have the same problem. Can't do anything.

Re: Disney + error 1027 mini box

Essexbookkeeping — Tue, 24 Aug 2021 20:44:15 GMT

I've got a fix!!! Just been in live chat to Disney who have helped me fix it. I done a factory reset then I went to Setting, system info and on to software version. Select reset and you can check for software updates. I did a software update. To complete you need to turn the box on standby then restart. It does another reset to finish the installation then it was all systems go. Went to log in to Disney and it worked. Let me know how you guys get on.

Re: Disney + error 1027 mini box

Rhonny — Tue, 24 Aug 2021 22:43:13 GMT

@Essexbookkeeping

Glad you got it sorted.

I'd advise a software update is tried without a factory reset of the box first, which feels incredibly drastic.

If anyone wants to do a reset first, try a Settings Reset. Go down to Settings but don't press Select. Instead type 0 0 1 Select to open the hidden menu. From there you can Reset Settings (you won't lose any recordings or preferences) which takes about 20 minutes.

Then try to reinstall the software.

Re: Disney + error 1027 mini box

Richard+upton — Wed, 25 Aug 2021 15:47:29 GMT

Last night I spent over 1 hour on the phone to Disney+ With no joy and their last bit of advice at 2345 hours was to unplug the main box for the night.

Surprise surprise the issue was still there🤦🏻‍♂️
looking at this stream I tried to just refresh the apps as suggested but no joy.
in the end did a factory reset and then an app refresh (as barely any apps on display) and Disney+ was there and finally it allowed me to log in!!

Finally I'll be able to watch The Walking Dead.

Re: Disney + error 1027 mini box

Essexbookkeeping — Wed, 25 Aug 2021 15:50:15 GMT

That's great news. So happy you finally got it working toi. Looks like Joshua who I spoke to at Disney+ is the only productive person to talk to to get this fixed. Happy watching 👍🏻

Re: Disney + error 1027 mini box

Kate+Elizabeth — Wed, 25 Aug 2021 19:24:13 GMT

Hi,

these solutions have not worked for me on the Sky Q box - anyone else got any other suggestions? 😭

Re: Disney + error 1027 mini box

Essexbookkeeping — Wed, 25 Aug 2021 20:04:11 GMT

Have you completed the software update as well as the factory reset? Resetting the Apps didn't work for me but doing the first two I mentioned fixed the 1027 days issue.

Re: Disney + error 1027 mini box

Derby+fan — Wed, 25 Aug 2021 20:09:22 GMT

Mine still isn't working 😕

Re: Disney + error 1027 mini box

ParkerPen — Wed, 25 Aug 2021 21:07:58 GMT

Worked for mw

Re: Disney + error 1027 mini box

Teddybear2010 — Thu, 26 Aug 2021 02:32:40 GMT

Followed the above. Tried it twice and still can't watch Disney plus using our second box 😭

Re: Disney + error 1027 mini box

Kate+Elizabeth — Fri, 27 Aug 2021 21:05:44 GMT

I completed the software update before we have done a factory reset. Do you recommend the Factory reset? Does that wipe all recordings etc?

Re: Disney + error 1027 mini box

Rhonny — Fri, 27 Aug 2021 21:52:10 GMT

@Kate+Elizabeth

Yes, it will wipe all recordings. If you want to do a reset, do a Settings Reset. Go down to Settings but don't press Select. Instead type 0 0 1 Select to open the hidden menu. From there you can Reset Settings (you won't lose any recordings or preferences) which takes about 20 minutes. See if that helps.

Re: Disney + error 1027 mini box

Richard+upton — Sat, 28 Aug 2021 04:51:56 GMT

Definitely do the factory reset on the mini box and then I think I did the software update after?

Checked the apps but and Mine then had barely any apps so did the app refresh and everything appeared and was finally able to log back into Disney

Re: Disney + error 1027 mini box

Wavis — Sun, 29 Aug 2021 09:19:34 GMT

I'm doing the software update first. How long does that take ? Seems to be taking ages

Re: Disney + error 1027 mini box

Stebo — Sun, 29 Aug 2021 15:55:56 GMT

Tried this twice, still not working 🤬