topic Re: How can I access my archived films in Archive

How can I access my archived films

Andy+Lin — Sat, 28 Aug 2021 23:47:38 GMT

I have archived some of my purchased films but now don't know how to access them, can anyone advise on how I can find them please

Re: How can I access my archived films

63johnw — Sun, 29 Aug 2021 05:49:57 GMT

Hi @Andy+Lin are they not in recordings, purchased ? If not there have you tried the sky store and ask it to send them to your box ?

Re: How can I access my archived films

bob1234 — Sun, 29 Aug 2021 07:01:50 GMT

@Andy+LinI have a similar problem and if you can't find them in purchases here is what you can do.

From the Q box find the film in the store, make sure it is the exact version and it should say already purchased select it and it should then go into purchases.

Re: How can I access my archived films

tarbat — Sun, 29 Aug 2021 07:22:33 GMT

Lost purchases is a long-standing bug. Here's how to restore them.

[video]