topic Re: Can’t download content in Archive

Can’t download content

Jessica+Cousins — Sat, 21 Aug 2021 20:24:30 GMT

When trying to download a movie or any on demand programs I am being asked to upgrade however i already have it it as part of my package. I have trouble shooted and my internet is connected and I have tried charging the download from HD to SD but still won't download any program. We have also tried turning the box off and on again.

Re: Can’t download content

Nataliet149 — Sat, 21 Aug 2021 20:53:32 GMT

I am having the exact same problem !

Re: Can’t download content

caesarome — Sat, 21 Aug 2021 21:07:14 GMT

@Nataliet149 @Jessica+Cousins

I have escalated your posts to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t download content

Nataliet149 — Sat, 21 Aug 2021 21:50:17 GMT

Thankyou