topic Re: Cannot download on demand content in Archive

Cannot download on demand content

Les+Barden — Fri, 20 Aug 2021 08:49:08 GMT

Had sky Q set up yesterday, and as so many users have experienced, we cannot download on demand content. Have tried all the fixes suggested but nothing has worked.

Very frustrating, Sky don't tell you this when you sign up or give you a discount as we aren't getting a full service! Hoping a sky employee can help? Called this morning and they resent the signal but it hasn't worked.

Thanks

Re: Cannot download on demand content

Chrisee — Fri, 20 Aug 2021 08:55:42 GMT

@Les+Barden Sky staff cannot pick up your request from a forum post. The refresh signal can take a couple of hours to work. If it is still off after lunch give them another call. It was a known issue with the back end servers which we have been told has been fixed but you and others are still getting the issue so you should be able to ask for some compensation.

Re: Cannot download on demand content

Les+Barden — Fri, 20 Aug 2021 10:45:30 GMT

I've spoken to two advisors this morning, who have basically told me if re sending the signal to the dish doesn't work then we have to wait for the main issue to be fixed? Which could be when I wonder? I guess keep onto them if it doesn't work!

Re: Cannot download on demand content

fizzdisco — Fri, 20 Aug 2021 11:00:18 GMT

@Les+Barden

How ridiculous. If it takes them as long as it took to fix the sound drop-out issue on the Q box then you could be waiting a year for your service to work...

Sky need to sort this as an absolute priority.

Re: Cannot download on demand content

Chrisee — Fri, 20 Aug 2021 11:04:58 GMT

@fizzdisco fortunately itsca ttad simpler fixing a servervprocess owned bybSky and sorting issues between their Q boxes and literallybthousands ob different set ups customers have. In this case it was fixed but the fix appears to have broken again.

Re: Cannot download on demand content

Laing1 — Fri, 20 Aug 2021 12:18:41 GMT

@Les+Barden wrote:

I've spoken to two advisors this morning, who have basically told me if re sending the signal to the dish doesn't work then we have to wait for the main issue to be fixed? Which could be when I wonder? I guess keep onto them if it doesn't work!

@Les+Barden I believe Sky will credit your account from the date you reported the problem see this thread and the post from the Sky employee

Re: Cannot download on demand content

GreenBay78 — Fri, 20 Aug 2021 18:17:48 GMT

Ok I have the same issue as above.

Where is the telephone number for Sky? I keep foing around in circles trying to find this....😕

Re: Cannot download on demand content

caesarome — Fri, 20 Aug 2021 18:52:03 GMT

@GreenBay78

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

Re: Cannot download on demand content

Les+Barden — Sat, 21 Aug 2021 08:15:27 GMT

So they have tried resending the signal which doesn't seem to have worked. I have been told I basically have to wait until its fixed. I have read on the forum that other people have been told this. Do you reccomend persevering with them to see if they can try other things to fix the box?

Re: Cannot download on demand content

bob1234 — Sat, 21 Aug 2021 08:21:28 GMT

@Les+Barden That is not acceptable I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.

Re: Cannot download on demand content

Les+Barden — Sat, 21 Aug 2021 08:31:13 GMT

Thank you, no it's not good at all. I am a brand new customer and it's a really bad first impression to be honest! I will keep trying at them I think and with any luck will get someone willing to help me.

Re: Cannot download on demand content

Les+Barden — Sat, 21 Aug 2021 09:51:06 GMT

@bob1234 have been back in touch with them this morning. Feel like I'm tearing my hair our really! They are still insisting there isnt anything they can do until its fixed. Diabolical.