topic Re: Card can’t be read, Q box not connecting in Archive

Card can’t be read, Q box not connecting

Chrisrn81 — Fri, 13 Aug 2021 15:17:31 GMT

Hi all I have this problem I've tried all the help articles, nothing is working. Tried taking the card out making sure it's clean etc and turning the boxes off for five minutes but still nothing.
problem is I'm deployed abroad with the military and sky being ever helpful won't talk to my partner as the accounts not in her name. Have any of you guys got any ideas.

many thanks

Re: Card can’t be read, Q box not connecting

GD1 — Fri, 13 Aug 2021 15:25:26 GMT

@Chrisrn81 Possible solution is to contact Sky and add your partner as an authorised person

You may be able to do this by using the link here https://www.sky.com/help/articles/third-party-assistance#get-in-touch

Either that or you may need to call Sky, which I appreciate isn't easy for you to do. Also see @Daniel0210 reply.

Re: Card can’t be read, Q box not connecting

Daniel0210 — Fri, 13 Aug 2021 15:24:38 GMT

@Chrisrn81 It'll take a little while before your photos are approved. Your partner should be able to talk to Sky on your behalf as long as they know the account number and security password but they won't be able to cancel parts of your subscription. Phew he says 😂

Re: Card can’t be read, Q box not connecting

Chrisrn81 — Fri, 13 Aug 2021 15:45:59 GMT

Thanks for your help everyone, I think Sky are probably the most unhelpful company I've ever had the misfortune of dealing with, another nail in the coffin of why I won't be renewing my subscription with them at the end of the year!