topic Re: Sky Q sound going out of synch in Archive

Sky Q sound going out of synch

Lizzie+Gee — Thu, 27 May 2021 09:27:13 GMT

Our sound goes out of synch every day.....if you turn the box off and on again it will re-synch and then around 930am the following day it goes out of synch again. A sky engineer came last year and made adjustments to the dish and the problem was fixed fir a few weeks. Another Sky engineer came this week and replaced the box and HDMI cable and the following day....we were back to square one with the sound out of synch. Any suggestions?

Re: Sky Q sound going out of synch

oldfella — Thu, 27 May 2021 09:31:00 GMT

@Lizzie+Gee wrote:

Our sound goes out of synch every day.....if you turn the box off and on again it will re-synch and then around 930am the following day it goes out of synch again. A sky engineer came last year and made adjustments to the dish and the problem was fixed fir a few weeks. Another Sky engineer came this week and replaced the box and HDMI cable and the following day....we were back to square one with the sound out of synch. Any suggestions?

Hi @Lizzie+Gee

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Re: Sky Q sound going out of synch

Lizzie+Gee — Thu, 27 May 2021 09:41:22 GMT

Thankyou. I will give that a go. I won't know until tomorrow if it's fixed it of course but fingers crossed

Re: Sky Q sound going out of synch

cmgc — Sat, 05 Jun 2021 09:42:59 GMT

Since I have changed from my old box to the skq box it has giving me loads of trouble . I had the out of sync issue an engineer came and every now and again I still have to turn it off and on . Now I also turn on the tv and the signal is scrambled and I have to turn it off and on again to get it back to normal .