topic Re: Sky Q Green Screen in Archive

Sky Q Green Screen

Crazycatlady61 — Fri, 30 Jul 2021 11:41:24 GMT

Got bright green screen, no error message, just blank & green, when I switched Sky Q box on earlier. Rebooted box but am still getting brief intermittent flashing of the green during programme. Checked using PS4 and that's fine....no green screen. Thanks

Re: Sky Q Green Screen

PeteRG41 — Fri, 30 Jul 2021 12:56:43 GMT

Have you made sure that your HDMI lead is plugged securely into each end (TV and Sky box)?

Also, have you tried putting the end of the Sky lead into the PS4 hmdi port, or tried changing cables?

Try to eliminate as much as possible - it's possible that your Sky Q box is broken, but try and see if it's something else before you go through the return/exchange process.

Re: Sky Q Green Screen

Crazycatlady61 — Fri, 30 Jul 2021 13:56:00 GMT

Thanks for your response Pete

Just done as you suggested, PS4 fine with Sky cable, still get the fault with PS4 cable in box. 😥

Re: Sky Q Green Screen

PeteRG41 — Fri, 30 Jul 2021 14:03:01 GMT

And you tried with the Sky box being fed into the HDMI port on the TV in place of the PS4?

If so, I guess the fault is with the Sky box. Any colour on the light on the front of the box?

Re: Sky Q Green Screen

Crazycatlady61 — Fri, 30 Jul 2021 14:13:15 GMT

Hi Pete, yep did that too. Light on the box is normal green. Guess you're right about the box being at fault, will contact Sky. Thanks so much for your help.

Joyce

Re: Sky Q Green Screen

PeteRG41 — Fri, 30 Jul 2021 15:42:23 GMT

I see there's an old thread with the same issue (not sure if you can see this archived thread or not)

Green Screen on Tv - Sky Community

The suggestion was to unplug the power to the Sky Q box and leave it for 5 minutes before plugging it back in again and turning the box on.

Worth a shot!

Re: Sky Q Green Screen

Crazycatlady61 — Fri, 30 Jul 2021 17:50:44 GMT

Yeah.....saw it.....tried it. 😀 Rang Sky, did hard drive reset with them, but problem persists so engineer booked.

Thanks again

Joyce