https://helpforum.sky.com/t5/Archive/Sky-Q-box-won-t-record/m-p/3734655#M745374 <P>We recently had our box relocated to another room due to renovations but it was not switched on until tonight after being disconnected for at least a month.<BR />We have successfully set it up to the TV but it won't record and we can't see our recordings. &nbsp;It also shows the catch up screen but we can't actually watch anything! We don't want to do reset or factory restore as we will lose everything! Have we missed something?&nbsp;</P> Sat, 24 Jul 2021 20:39:14 GMT JKK22 2021-07-24T20:39:14Z https://helpforum.sky.com/t5/Archive/Sky-Q-box-won-t-record/m-p/3734655#M745374 <P>We recently had our box relocated to another room due to renovations but it was not switched on until tonight after being disconnected for at least a month.<BR />We have successfully set it up to the TV but it won't record and we can't see our recordings. &nbsp;It also shows the catch up screen but we can't actually watch anything! We don't want to do reset or factory restore as we will lose everything! Have we missed something?&nbsp;</P> Sat, 24 Jul 2021 20:39:14 GMT https://helpforum.sky.com/t5/Archive/Sky-Q-box-won-t-record/m-p/3734655#M745374 JKK22 2021-07-24T20:39:14Z https://helpforum.sky.com/t5/Archive/Sky-Q-box-won-t-record/m-p/3734873#M745375 <P>Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.</P> Sun, 25 Jul 2021 10:28:01 GMT https://helpforum.sky.com/t5/Archive/Sky-Q-box-won-t-record/m-p/3734873#M745375 Lisa-P1987 2021-07-25T10:28:01Z