topic Re: Ultra HD Box freeze in Archive

Ultra HD Box freeze

Skccje — Fri, 25 Jun 2021 17:24:44 GMT

Hiya guys, I keep having trouble with my Q Ultra HD box the fan starts to run at full speed loudly and eventually it freezes the whole box, this happens at least twice a week. any ideas or would it be best to call sky for engineer ?

Re: Ultra HD Box freeze

Rhonny — Fri, 25 Jun 2021 18:41:14 GMT

@Skccje

Go down to Settings but don't press Select. Instead type 0 0 1 Select to open the hidden menu. From there you can Reset Settings (you won't lose any recordings or preferences) which takes about 20 minutes. See if that helps sort things out.

Re: Ultra HD Box freeze

Kevin+j+v — Fri, 25 Jun 2021 18:43:33 GMT

@Skccje @As the other person said, try a restart, but it sounds like a failulty fan making the box freeze due to heat.

A replacement box may be required.

Re: Ultra HD Box freeze

oldfella — Fri, 25 Jun 2021 18:45:35 GMT

@Skccje wrote:

Hiya guys, I keep having trouble with my Q Ultra HD box the fan starts to run at full speed loudly and eventually it freezes the whole box, this happens at least twice a week. any ideas or would it be best to call sky for engineer ?

Hi @Skccje

Assume your Q box is well ventilated and not stacked with other equipment.

It does look like it is overheating and maybe best if you contact Sky for an Engineer.

Re: Ultra HD Box freeze

Skccje — Fri, 25 Jun 2021 18:47:55 GMT

Thanks, I'll Give it a try now 😉

Re: Ultra HD Box freeze

Skccje — Fri, 25 Jun 2021 18:50:09 GMT

@oldfellaIf i was to get sky engineer out will i get charged for a new box ?

Re: Ultra HD Box freeze

oldfella — Fri, 25 Jun 2021 18:54:33 GMT

@Skccje wrote:

@oldfellaIf i was to get sky engineer out will i get charged for a new box ?

No @Skccje

All Q equipment is rented and replacements are down to Sky

Re: Ultra HD Box freeze

Skccje — Fri, 25 Jun 2021 18:56:11 GMT

@oldfellaare you sure about that coz when i try to book engineer it says about a monthly fee to get it insured ??

Re: Ultra HD Box freeze

oldfella — Fri, 25 Jun 2021 18:59:02 GMT

@Skccje wrote:

@oldfellaare you sure about that coz when i try to book engineer it says about a monthly fee to get it insured ??

100% @Skccje

Sky are responsible for the repair or replacement of all faulty Q equipment (mechanical damage caused by the user excluded)

Re: Ultra HD Box freeze

Skccje — Fri, 25 Jun 2021 19:00:33 GMT

@oldfellaill give them a call, thanks for your help 😀

Re: Ultra HD Box freeze

Mazza79 — Sat, 24 Jul 2021 21:39:32 GMT

What was the resolution?