topic Re: Sky q box won’t accept WiFi password in Archive

Sky q box won’t accept WiFi password

Cookie454 — Sat, 03 Apr 2021 21:35:26 GMT

my sky q box won't accept my now tv WiFi password when everything else in my house has connected with the same password, I've even tried to disconnect stuff and reconnected to check password all ok

Re: Sky q box won’t accept WiFi password

oldfella — Sat, 03 Apr 2021 21:40:21 GMT

@Cookie454 wrote:

my sky q box won't accept my now tv WiFi password when everything else in my house has connected with the same password, I've even tried to disconnect stuff and reconnected to check password all ok

Hi @Cookie454
Are you trying to connect by a Network reset in the main Q box ?

Re: Sky q box won’t accept WiFi password

Cookie454 — Sat, 03 Apr 2021 21:50:58 GMT

Hi I'm not sure i did have to reset the network as I was having problem but I've gone through everything in the setting and nothing working It won't accept the password no Matter what I do

Re: Sky q box won’t accept WiFi password

pjhaahl — Sat, 03 Apr 2021 21:54:38 GMT

@Cookie454

Are you on Sky Broadband?

If not have you seperated out your routers 2.4G and 5G and given them unique SSIDs

are you definitely trying to connect to the 2.4G SSID

Re: Sky q box won’t accept WiFi password

Cookie454 — Sat, 03 Apr 2021 21:56:18 GMT

Hi yes I have separate my SSID and I'm trying to connect to my 2.4

Re: Sky q box won’t accept WiFi password

pjhaahl — Sat, 03 Apr 2021 22:05:25 GMT

@Cookie454

Can you connect it via ethernet. That would save you lots of headache

Re: Sky q box won’t accept WiFi password

Cookie454 — Sat, 03 Apr 2021 22:23:40 GMT

I'm afraid not my router and box too far apart unless I order a massive cable but that seems silly when my box was connected before

Re: Sky q box won’t accept WiFi password

pjhaahl — Sat, 03 Apr 2021 22:36:47 GMT

@Cookie454 wrote:
I'm afraid not my router and box too far apart unless I order a massive cable but that seems silly when my box was connected before

That may be the problem then. It may be your Sky Q box isn't getting a strong enough signal for it to be able to connect properly.

You could try changing the 2.4G channel number on the router and see if that helps.

Re: Sky q box won’t accept WiFi password

Cookie454 — Sun, 04 Apr 2021 19:11:58 GMT

Hi I've try moving the router closer to the sky q box and I've tried changing the channel number still nothings working the only thing I haven't done is plugged it in with Ethernet cable as don't have one

Re: Sky q box won’t accept WiFi password

oldfella — Sun, 04 Apr 2021 19:16:05 GMT

@Cookie454 wrote:

Hi I've try moving the router closer to the sky q box and I've tried changing the channel number still nothings working the only thing I haven't done is plugged it in with Ethernet cable as don't have one

Who is your Broadband supplier @Cookie454 ?

Re: Sky q box won’t accept WiFi password

Cookie454 — Sun, 04 Apr 2021 19:18:12 GMT

Now tv. I just can't understand why it won't accept the password when it work before

Re: Sky q box won’t accept WiFi password

oldfella — Sun, 04 Apr 2021 19:19:54 GMT

@Cookie454 wrote:

Now tv. I just can't understand why it won't accept the password when it work before

Hi @Cookie454
Yes you said that in an earlier post . Just wanted to double check.

Re: Sky q box won’t accept WiFi password

ADBVEMB — Wed, 09 Jun 2021 16:41:25 GMT

Hi, I had the same issue.

My solution was to ask it to connect as a Sky Router and use the WPS button.

Do not use router from another provider if you have Now Broadband.

If you have sorted this yet, I hope this helps.

Re: Sky q box won’t accept WiFi password

TechmanagerMal — Thu, 10 Jun 2021 06:29:55 GMT

@Cookie454 wrote:
I'm afraid not my router and box too far apart unless I order a massive cable but that seems silly when my box was connected before

Look up Powerline Adapters - it's ethernet and mains wiring combination to carry the data.

Re: Sky q box won’t accept WiFi password

BelfastDes — Sat, 24 Jul 2021 18:36:30 GMT

Many thanks, solved it for me.