topic Re: Upgrade your subscription subscription in Archive

Upgrade your subscription subscription

Aija+Majore — Sat, 24 Jul 2021 17:03:11 GMT

Hi I turned on my tv this evening and it says to use this channel you need to upgrade your subscription! And my sky broadband is working but not Tv! Bill is paid 16th July! What do I do??

Re: Upgrade your subscription subscription

Daniel0210 — Sat, 24 Jul 2021 17:18:51 GMT

@Aija+Majore We are customers here like you. We really need more information.
which channel?
is it just that channel?
are you trying to watch/record in HD?
have you got the HD package?

Re: Upgrade your subscription subscription

Aija+Majore — Sat, 24 Jul 2021 17:20:48 GMT

Re: Upgrade your subscription subscription

Aija+Majore — Sat, 24 Jul 2021 17:21:23 GMT

All Chanel's down says error code: DSU_511

Re: Upgrade your subscription subscription

nigea99 — Sat, 24 Jul 2021 17:24:58 GMT

hi @Aija+Majore

Try a power down reset of your main SKY Q box :

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Re: Upgrade your subscription subscription

Aija+Majore — Sat, 24 Jul 2021 17:46:20 GMT

Got to Updating software, thank you for help, much appreciated 😊