topic Re: Can’t find Netflix app in apps list in Archive

Can’t find Netflix app in apps list

Cobblertone — Fri, 23 Jul 2021 21:43:12 GMT

New customer and want to log into existing Netflix account (not via Sky) and can't find a way of doing this.

I assumed it should be in my apps list?
The only way I can see a way to Netflix is to add it for £5 a month which I don't want.

Any help appreciated.

Re: Can’t find Netflix app in apps list

nigea99 — Fri, 23 Jul 2021 21:50:50 GMT

Hi @Cobblertone

Chances are that the software & apps are not fully up to date - to check & refresh if needed follow this link:

https://www.sky.com/help/diagnostics/fixing-sky-q-tv-apps/missing-apps

Please note the step to refresh the software sometimes appears to work but does not update to the latest version initially but usually does after 2 or 3 attempts so if it hasn't updated to Q160 after the first attempt do try at least a couple more times

Re: Can’t find Netflix app in apps list

Cobblertone — Fri, 23 Jul 2021 22:03:37 GMT

It was installed today and showing version:

Q160.000.29.00L (5bucbis)

I'm running an update now.

In apps I only have:

Golfpass

Peloton

Prime

discovery+
fiit

disney+ ad

sky ultimate - which leads to Netflix upgrade

Re: Can’t find Netflix app in apps list

Cobblertone — Sat, 24 Jul 2021 10:12:18 GMT

Any other suggestions please? I believe I have the latest software but no Netflix app to sign into.

thank you

Re: Can’t find Netflix app in apps list

Rhonny — Sat, 24 Jul 2021 10:15:11 GMT

@Cobblertone

Reinstall the software and it should be there.

Re: Can’t find Netflix app in apps list

Cobblertone — Sat, 24 Jul 2021 10:17:31 GMT

Thank you....third time lucky. It's finally appeared along with other apps like BBC iplayer too.

Problem solved