topic HDR - box misconfigured? in Archive

HDR - box misconfigured?

PaulMac79 — Sat, 24 Jul 2021 06:23:54 GMT

So I had my box replaced with a 32B107, my old one was an original non HDR gen 1 box. It looks like it's not been configured properly, I was just wondering what anyone else's box description was before I ring. In the box settings under My Account - My Package it's listed as a Sky Q 2TB UHD Non-HDR, is it meant to say HDR or what? Thanks to anyone for answering.

Re: HDR - box misconfigured?

nigea99 — Sat, 24 Jul 2021 06:33:08 GMT

hi @PaulMac79 it will probably take a while before your image is approved so that we can see it so I don't know what it is showing.

If you have only just got it it is possible that the software is out of date , if so follow the instructions in this link

Software/Apps Update

Please note the step to refresh the software sometimes appears to work but does not update to the latest version initially but usually does after 2 or 3 attempts so if it hasn't updated to Q160 after the first attempt do try at least a couple more times

Re: HDR - box misconfigured?

PaulMac79 — Sat, 24 Jul 2021 06:38:21 GMT

Yeah, it's on 160, I just wanted to know what someone (who's works) box was saying it was called ie not non-HDR, but rather, well whatever it is. But thanks for your suggestion.

Re: HDR - box misconfigured?

MightyQuinn — Sat, 24 Jul 2021 06:40:08 GMT

Hi @PaulMac79 You can safely ignore what it says under your equipment. Mine has never been correct. Apparently I have only a Mini box, no main box showing. In fact I have a 32B2xx Main box and two Mini boxes. If your hardware version is 32B1xx then you have HDR (obviously with the correct TV 2160p 10bit and UHD subscription).

Re: HDR - box misconfigured?

nigea99 — Sat, 24 Jul 2021 06:45:30 GMT

@MightyQuinn wrote:
Hi @PaulMac79 You can safely ignore what it says under your equipment. Mine has never been correct. Apparently I have only a Mini box, no main box showing. In fact I have a 32B2xx Main box and two Mini boxes. If your hardware version is 32B1xx then you have HDR (obviously with the correct TV 2160p 10bit and UHD subscription).

Yes if your concern is just about what it says in your equipment then this known to be quite unreliable as @MightyQuinn says.

If you have a problem setting it up then give us any details you can and we may be able to help

Re: HDR - box misconfigured?

SDR — Sat, 24 Jul 2021 07:55:39 GMT

@PaulMac79 wrote:

So I had my box replaced with a 32B107, my old one was an original non HDR gen 1 box. It looks like it's not been configured properly, I was just wondering what anyone else's box description was before I ring. In the box settings under My Account - My Package it's listed as a Sky Q 2TB UHD Non-HDR, is it meant to say HDR or what? Thanks to anyone for answering.

I just released your image. You can safely ignore that notoriously unreliable page,

Re: HDR - box misconfigured?

AnytimePlus+On+VM — Sat, 24 Jul 2021 08:01:27 GMT

@SDR wrote:

I just released your image. You can safely ignore that notoriously unreliable page,

As with everybody else on here, our equipment list is not correct. We have just 1 mini box with no main box 😉

Out of interest though. As the equipment is now loaned/rented and Sky request for it back if you unsubscribe, don't our accounts need to be corect?

How will Sky know if we've returned/not returned the right equipment?

Re: HDR - box misconfigured?

GD1 — Sat, 24 Jul 2021 09:00:26 GMT

@AnytimePlus+On+VM wrote:
@SDR wrote:

I just released your image. You can safely ignore that notoriously unreliable page,
As with everybody else on here, our equipment list is not correct. We have just 1 mini box with no main box 😉

Out of interest though. As the equipment is now loaned/rented and Sky request for it back if you unsubscribe, don't our accounts need to be corect?

How will Sky know if we've returned/not returned the right equipment?

Going by a number of threads just getting Sky to acknowledge they actually received the returned equipment is the 1st hurdle.