https://helpforum.sky.com/t5/Archive/Netflix-issue-with-login/m-p/3729376#M744346 <P>I am wondering if there is a conflict between user names that is causing the problem.</P><P>If SkyQ is in your name, and the Netflix is in your partners name I suspect the SkyQ login won't recognise it. &nbsp;<BR /><BR />Someone with a higher level than me may know on here, or you may have to check with Sky, or change the Netflix account into your name.</P> Thu, 15 Jul 2021 06:38:03 GMT Stephen+Mourton 2021-07-15T06:38:03Z https://helpforum.sky.com/t5/Archive/Netflix-issue-with-login/m-p/3729302#M744345 <P>Hi, I have a separate Netflix account that isn't linked to my sky package ( it's in my partners name) I'm entering the correct details but for some reason it won't let me log in. The message that is appearing is "we can't find an account matching the information you entered. When you try again, remember your email address is not case sensitive, but passwords are. The details are 100% as logged in on my iPhone and tablet just seems to be a problem on the Netflix app on sky. Please could you advise ?&nbsp;</P> Wed, 14 Jul 2021 20:48:37 GMT https://helpforum.sky.com/t5/Archive/Netflix-issue-with-login/m-p/3729302#M744345 ColeAlexander 2021-07-14T20:48:37Z https://helpforum.sky.com/t5/Archive/Netflix-issue-with-login/m-p/3729376#M744346 <P>I am wondering if there is a conflict between user names that is causing the problem.</P><P>If SkyQ is in your name, and the Netflix is in your partners name I suspect the SkyQ login won't recognise it. &nbsp;<BR /><BR />Someone with a higher level than me may know on here, or you may have to check with Sky, or change the Netflix account into your name.</P> Thu, 15 Jul 2021 06:38:03 GMT https://helpforum.sky.com/t5/Archive/Netflix-issue-with-login/m-p/3729376#M744346 Stephen+Mourton 2021-07-15T06:38:03Z