topic Re: Sky Q no audio through receiver except for HD channels in Archive

Sky Q no audio through receiver except for HD channels

Pjkeary — Tue, 13 Jul 2021 22:01:12 GMT

Hi, I recently got a new 4K Tv and have no audio when watching 4K or SD channels. Audio is fine on HD channels.

I have the following set up connected via the appropriate ports and using the correct cables:

sky Q 2TB

Sony STR-DN1080 AV Receiver (HDMI)

Samsung 75" Q60T (HDMI 2 - eArc)

Ive tried setting the Sky Q digital audio autput HDMI setting to Dolby Digital and Dolby Digital plus but no joy. Both Dolby Digital settings provide audio on HD channels only. The 'Normal' setting provides no audio at all on any channels.

On the receiver, I've set HDMI in 4K scaling to 'Auto' and eArc to 'on', and the SAT/CATV signal to "Enhanced Format".

Any help would be much appreciated.

Re: Sky Q no audio through receiver except for HD channels

Rhonny — Tue, 13 Jul 2021 22:17:58 GMT

@Pjkeary

It's not clear from your description of your set-up, but you should connect Sky Q by HDMI to the TV, then connect the AV to the HDMI-ARC.

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Wed, 14 Jul 2021 08:33:39 GMT

hi @Pjkeary ,

I have to admit this seems a strange one - normally people have problems because their equipement can't decode DD and always get sound with the PCM Stereo signal output when set to normal.

If your AV receiver can pass through the full 4K signal then I do normally recommend plugging the SKY into that and then allowing pass through to the TV (this tends to reduce the risk of Lypsynch problems but others do have their preferences)

in this case, however, I suggest we try to determine if there is a fault with your SKY box - plug your SKY box directly into the TV and do not switch on the AV equipment (maybe even remove the HDMI connecting them via the ARC channel) just to see if your TV gets any sound with the SD channels or when you set the sound the sound output to Normal

Depending on what happens then we can perhaps suggest other things

Re: Sky Q no audio through receiver except for HD channels

Pjkeary — Wed, 14 Jul 2021 08:52:33 GMT

@nigea99 thanks for the help. I'll try that this evening when home from work, and provide an update as to whether the TV gets sound on SD and 4K channels directly from the SKY Box.

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Wed, 14 Jul 2021 10:09:21 GMT

hi @Pjkeary one thought - although it may not make any difference.

If you have not already done so, I suggest you do a power down reset of your SKY box

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Re: Sky Q no audio through receiver except for HD channels

Pjkeary — Wed, 14 Jul 2021 10:19:10 GMT

@nigea99 Thanks - i'll try that before switching the cables.

Re: Sky Q no audio through receiver except for HD channels

Pjkeary — Wed, 14 Jul 2021 19:57:44 GMT

@nigea99 @Hi, I unplugged and restarted the sky Box but still no change.

As suggested I then connected the Sky directly to the TV (via the same TV arc hdmi port) and the TV speakers played audio on all channels - SD, HD and 4K.

I then connected the Sky via the receiver again. The TV displayed a message "Dolby Atmos audio device detected" but the problem is still evident.

Audio on HD channels

No audio on SD and 4K channels

Video is good on all channels

Sky Q 2Tb connected via HDMI to Cable/Sat input on Sony STR-DN1080 receiver.
Receiver TV out A (ARC) connected to "HDMI in 2 (eARC)" on Samsung QE75Q60TAUXXU

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Wed, 14 Jul 2021 20:07:20 GMT

@Pjkeary wrote:
@nigea99 @Hi, I unplugged and restarted the sky Box but still no change.
As suggested I then connected the Sky directly to the TV (via the same TV arc hdmi port) and the TV speakers played audio on all channels - SD, HD and 4K.
I then connected the Sky via the receiver again. The TV displayed a message "Dolby Atmos audio device detected" but the problem is still evident.
Audio on HD channels
No audio on SD and 4K channels
Video is good on all channels

Sky Q 2Tb connected via HDMI to Cable/Sat input on Sony STR-DN1080 receiver.
Receiver TV out A (ARC) connected to "HDMI in 2 (eARC)" on Samsung QE75Q60TAUXXU

Many thanks for the update - will have a look to see if I can find info on the AV Receiver.

At least we now know where to look and that your SKY box is working.

As there are no specific 4K channels can you confirm what you were actually checking this (Live Sport ? if so which - if not what programme ?)

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Wed, 14 Jul 2021 20:16:43 GMT

@Pjkeary when you are listening and getting no sound are you listening specifically to your AMP or via the TV Speakers (& amp switched off ) ?

Out of interest when listening via the amp what is your speaker set up 5.1 ?

BTW Apologies but you may get a few questions as I read up & my mind flits about what might help track it down

Re: Sky Q no audio through receiver except for HD channels

Pjkeary — Wed, 14 Jul 2021 21:04:09 GMT

@nigea99 No need to apologise for asking questions - really appreciate your help.

Sorry, not a channel - the 4k content I'm referring to is a UHD recording from Sky nature.

The SD channel is BBC1 (and ComedyXtra etc)

the speakers are set up 5:1 ....... tested and PROBLEM SOLVED. Many thanks!

When I tested the sound from the 5:1 speakers, the front left, front right and Sub were not connected (speaker wires had become disconnected!). I reconnected the front left and right (can't get the sub going) and ive now got sound in SD and 4K.

Previously It seems I was getting sound from the front centre and rear surround speakers only (which seemed to work with my old TV but on the new TV only on the HD channels and not the SD or 4K) .

Many thanks for your help

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Wed, 14 Jul 2021 21:14:28 GMT

@Pjkeary wrote:
@nigea99 No need to apologise for asking questions - really appreciate your help.

Sorry, not a channel - the 4k content I'm referring to is a UHD recording from Sky nature.

The SD channel is BBC1 (and ComedyXtra etc)

the speakers are set up 5:1 ....... tested and PROBLEM SOLVED. Many thanks!

When I tested the sound from the 5:1 speakers, the front left, front right and Sub were not connected (speaker wires had become disconnected!). I reconnected the front left and right (can't get the sub going) and ive now got sound in SD and 4K.
Previously It seems I was getting sound from the front centre and rear surround speakers only (which seemed to work with my old TV but on the new TV only on the HD channels and not the SD or 4K) .

Many thanks for your help

Great news - I thought it had to be something a bit weird like that - which explains it 2 channel stereo doesn't really sound great when L & R speakers not fully functioning 😉

Glad it is now sorted 🙂

BTW your mention of 4K not working did throw me as most 4K I watch (Films & dramas , F1 ) has 5.1 sound I didn't think of SKY Nature

Re: Sky Q no audio through receiver except for HD channels

Chrisee — Thu, 15 Jul 2021 06:23:40 GMT

@Pjkeary check your settings on the amp. Only HD channels output Dolby Digital signals the SD channels use a type of signal called PCM so you amp needs to auto detect the signal type rather than be set only to play Dolby audio.

Re: Sky Q no audio through receiver except for HD channels

nigea99 — Thu, 15 Jul 2021 06:35:55 GMT

@Chrisee - @Pjkeary mangaged to track it down to loose main speaker connections