topic No satalite signal in Archive

No satalite signal

Webbo270781 — Wed, 14 Jul 2021 08:52:36 GMT

Good morning, I contacted yourselves yesterday as I have no signal to my box this will be the third day now and I have an engineer booked for 19th July. What am I supposed to do in the mean time I only have sky and therefore cannot watch tv, it will have been off for a week by the time the engineer comes out, I am isolating until Saturday, but surely you have protocols in place I find this really disgusting that I have to be a week without my television yet I am sure I will still have to pay for it. Can someone please contact me to discuss this, kind regards

Re: No satalite signal

GD1 — Wed, 14 Jul 2021 09:11:51 GMT

@Webbo270781 You're not talking to Sky, we are all customers here, If you're isolating then why would you expect an Engineer to be put at risk, Satellite TV is not an essential service.

The fact that it will only be a week is quite quick as normally it can take longer depending in engineer availability.

You will be credited with any lost days TV. Also it should be noted Sky won't contac t you on the back of a forum post, no one has account access, nor would they know who you are from a forum post.

Re: No satalite signal

SDR — Wed, 14 Jul 2021 09:58:44 GMT

@Webbo270781 wrote:

Good morning, I contacted yourselves yesterday as I have no signal to my box this will be the third day now and I have an engineer booked for 19th July. What am I supposed to do in the mean time I only have sky and therefore cannot watch tv, it will have been off for a week by the time the engineer comes out, I am isolating until Saturday, but surely you have protocols in place I find this really disgusting that I have to be a week without my television yet I am sure I will still have to pay for it. Can someone please contact me to discuss this, kind regards

As above post. However do you have a computer/tablet/phone? You can use Sky Go on these.