topic No Satellite Signal every time it rains. in Archive

No Satellite Signal every time it rains.

JackKopCh — Tue, 06 Jul 2021 18:39:49 GMT

My Sky Q is down due to lack of satelitte signal, rebooting doesn't work.

So every time it rains I have to book an engineer? Fantastic.

How many days do I have to go without TV before I can legally cancel before my contract ends?

Invisiblename — Tue, 06 Jul 2021 19:09:35 GMT

@JackKopCh Any trees inline with the dish? If so, could be that when the leaves get wet & heavy they obscure the signal from the satellite.

Raider999 — Tue, 06 Jul 2021 19:25:35 GMT

@JackKopCh It sounds like your dish is slightly out of alignment or line of sight is being compromised.

it takes absolute torrential downpour to lose the signal on my skyQ.

i would suggest ringing Sky and getting an engineer out.

by the way, this forum is for customers like you - although a few posters are sky employees - it is not a method of contacting sky directly.