topic Re: Cannot download sky cinema - asks for subscription upgrade in Archive

Cannot download sky cinema - asks for subscription upgrade

KJ10 — Sat, 03 Jul 2021 18:45:50 GMT

Hi - we have sky cinema as part of our package but currently unable to download from the Sky cinema. It says upgrade subscription required. I've tried changing format as well with no luck and followed steps for viewing card too. Any one else had this issue and can shed some light please? We are still able to watch channels live.

Re: Cannot download sky cinema - asks for subscription upgrade

nigea99 — Sat, 03 Jul 2021 18:49:54 GMT

hi @KJ10 have you recently taken out SKY Q or recently upgraded to include Cinema - or have you been with SKY Q for a while and previously able to download ?

Re: Cannot download sky cinema - asks for subscription upgrade

Rhonny — Sat, 03 Jul 2021 18:51:06 GMT

@KJ10

Just checking you're not trying to download in UHD without the UHD pack?

When you say you tried changing format, are you selecting the other formats from within 'All Formats' next to the movie details?

If you are, and it's not working (and turning the main box off at the wall for 30 secs doesn't cure it), then you've no choice but to call Sky I'm afraid.

Re: Cannot download sky cinema - asks for subscription upgrade

KJ10 — Sat, 03 Jul 2021 19:03:59 GMT

Thanks for replies, no changes at all. This has happened today as far as well can tell. Will reset box and see if that works.