topic Re: Error MR209 in Archive

Error MR209

Anonymous — Tue, 22 Sep 2020 21:31:32 GMT

I keep getting a message that there is a network proximity issue with my Mini boxes but I don't understand how. I have my 2 mini boxes connected by Ethernet and not by WiFi. Is this happening anyone else? It's happened several times this evening alone and simply rebooting the box works. Other devices on Ethernet or WiFi are working so there isn't an issue with my internet. It's a brand new system that was only installed on Thursday past.

Re: Error MR209

Rhonny — Wed, 23 Sep 2020 07:20:37 GMT

@Anonymous

Did you reset your network on the minis when you connected the ethernet cable as it doesn't automatically use ethernet without doing so. You may also have made the mistake of pressing the WPS button on the main box when prompted on screen by the mini box. This overrides the ethernet and tries to connect wirelessly again.

So on each mini, go to Settings / Setup / Network / Reset, and at step 2 of 4 on screen, DON'T press any WPS buttons when prompted. Instead just let it connect on its own which takes around 30 seconds. This ensures that the box is connected properly by ethernet and the drop outs should stop.

You can then turn off the wifi on your boxes. Go down to Settings but don't press Select. Instead type 0 0 1 Select to open the hidden menu. From there you can turn off the 2.4ghz and 5ghz wifi. Then press Confirm.

Re: Error MR209

Anonymous — Wed, 23 Sep 2020 08:10:31 GMT

When the engineer set up the first mini box it was connected by wifi (the second box was posted to me and arived later in the day after he left and I set it up myself through ethernet). I wasn't aware that if I plugged in the ethernet cable that the box would still only operate over wifi. I have now changed the settings on the main box and the two minis to turn off the wifi and then turned them off at the wall afterwards and fully rebooted them one at a time. They reconnected after being switched on and are now working again and wifi is still off in the settings menu, so hopefully that should stop the proximity dropouts, fingers crossed!

Re: Error MR209

Anonymous — Wed, 23 Sep 2020 19:53:17 GMT

Unfortunately despite connecting everything by Ethernet and turning off the WiFi I am still experiencing "proximity connection" issues with the mini boxes.

Re: Error MR209

Rhonny — Wed, 23 Sep 2020 21:29:42 GMT

@Anonymous

Did you do precisely as I instructed?

Also, what have you connected the other ends of the ethernet to? Back to the router?

Re: Error MR209

Anonymous — Thu, 24 Sep 2020 07:28:30 GMT

Yes, all directions were followed to the letter. I have confirmed on all 3 boxes that wifi has been turned off. The boxes are connected by ethernet cables directly to the router.

Re: Error MR209

Dazmeister — Mon, 02 Nov 2020 21:40:26 GMT

Getting the same issue myself now. Only on one mini.
connected by Ethernet Wi-Fi was disabled prior (both 2.4 and 5ghz) and systems booted in orderly fashion with main powered on first, after both having been switched off for 10 mins. No prompt came up for WPS, just connected immediately.
it's a shoddy system.

Re: Error MR209

Dmansour — Sat, 03 Apr 2021 11:53:39 GMT

was this error ever resolved. I have the exact same issue on one mini box but not the other.

Sky engineer told me to turn off auto standby on the troublesome box but this didn't work.

I also followed the instructions in this thread with no luck. Can anyone assist?

Re: Error MR209

TomRed15 — Mon, 19 Apr 2021 17:54:14 GMT

Curious if anyone found a solution for this.

Q and Q mini connected to my network over ethernet, WiFi turned off on both boxes. Good, reliable (non Sky) broadband..

thanks

Re: Error MR209

Dazmeister — Mon, 19 Apr 2021 18:03:49 GMT

I've found It's all down to the signal strength. Needs to be above a certain range ( roughly 120mbs) to reach back to main box and have a stable signal and functionality

Re: Error MR209

TomRed15 — Mon, 19 Apr 2021 18:05:27 GMT

Thanks - and how do you fix this (or indeeed determine if this is indeed the issue?)

Re: Error MR209

Dazmeister — Mon, 19 Apr 2021 18:56:32 GMT

Through months of research. I ended up using powerline adaptor.

Unless the signal strength is sufficient you are going to experience all manners of errors.

hope you get it sorted

Re: Error MR209

TomRed15 — Mon, 19 Apr 2021 19:41:36 GMT

I have a mesh network in my house (TP-Link Deco E4)

both Sky q boxes are connected to Deco satellites. WiFi turned off, so an Ethernet correction is being used to the home network.

Despite this, I hit an occasional 'Network proximity error' on my Q mini which is connected over Ethernet to the TP-link router/AP.

my BB provider is Virgin media and I have 100mb.

Re: Error MR209

Schmauz — Sat, 08 May 2021 10:28:20 GMT

Same setup here, meshed network both sky main and sky mini connected by ethernet, wifi disabled. Has been working for a few months. Today the mini was playing a recording and then suddenly stopped with MR209 Network proximity error. Had to reset the network connection. Not good.

Re: Error MR209

Dazmeister — Sat, 08 May 2021 10:44:14 GMT

Have you disabled the onboard Wi-Fi? I seem to recall it's under the hidden settings.

Edit: question already answered. won't let me delete this post

Re: Error MR209

TomRed15 — Mon, 10 May 2021 07:35:01 GMT

I'm getting to the stage where I am going to go back to Sky+HD ... I cannot run a cable from the mini to the router and instead have ethernet to one of my mesh satellites... but this is proving unreliable and rendering the mini as unusable.

Very frustrating as there are a lot of deatures I like about Sky Q ... I think I will just have to wait until they improve how it works with 3rd party mesh networks...

Are you still hitting the proximity errors @Dazmeister ?

Re: Error MR209

Dazmeister — Mon, 10 May 2021 07:51:11 GMT

@TomRed15 Hi , no I have a workaround for now using tp link power line adaptors (PA411). No more blue screen errors and pretty stable since. Have the odd pause for some HD channels due to bandwidth but very rare.

Re: Error MR209

TomRed15 — Mon, 10 May 2021 07:55:57 GMT

@Dazmeister can you share your config please?

Re: Error MR209

TomRed15 — Mon, 10 May 2021 07:59:17 GMT

Reason I ask @Dazmeister is that I actually tried a powerline adapter (albeit a DeVolo) and while the Q mini did appear to connect to the Q, the UI was frozen... so I gave up on that approach

Re: Error MR209

Dazmeister — Mon, 10 May 2021 08:53:36 GMT

Hi @TomRed15

I have one connected from the Ethernet output of the router. One plugged into the main sky box, and the remaining ones in each room for associated mini.

works a treat.