topic Re: New package in Archive

New package

GARETHALLEN7 — Thu, 01 Jul 2021 14:40:35 GMT

Hi,

sky called last week and sold me an upgrade to movies for £3 a month - I was told this would be live within 4hrs but I am still getting an error message "the channel is currently affected by a problem with your satellite signal" a week on - any ideas from anyone as following the online help from sky it takes me round in circles?

thanks

Re: New package

MightyQuinn — Thu, 01 Jul 2021 14:51:27 GMT

Hi @GARETHALLEN7 As with all account issues, the only solution is to contact Sky direct.

Re: New package

nigea99 — Thu, 01 Jul 2021 15:09:51 GMT

hi @GARETHALLEN7 that sound more like a genuine Signal problem rather than your account.

If you haven't done so I suggest a power down reset of your box :

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

If you stil lhvae problems with the Signal I suggest calling SKY to book an engineer

Re: New package

GARETHALLEN7 — Thu, 01 Jul 2021 16:01:59 GMT

Many thanks both 👍