topic sky q box failed-won't respond. in Archive https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720894#M742594 <P>Whe th box is switched on- remote control is working, carried out all checks on that-there is either a blank black screen or the home page, which shows the programme guide or current picks.From this point nothing else will happen . I have completed all the checks I can ,with an unresponsive box but nothing helps. My sky dish is in good condition and is in its original position. I cannot find a phone number for Sky</P><P>"that relates to you account" No information, from the automated message as to what that number might be.</P><P>&nbsp;</P> Thu, 01 Jul 2021 10:39:04 GMT BernieMarf 2021-07-01T10:39:04Z sky q box failed-won't respond. https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720894#M742594 <P>Whe th box is switched on- remote control is working, carried out all checks on that-there is either a blank black screen or the home page, which shows the programme guide or current picks.From this point nothing else will happen . I have completed all the checks I can ,with an unresponsive box but nothing helps. My sky dish is in good condition and is in its original position. I cannot find a phone number for Sky</P><P>"that relates to you account" No information, from the automated message as to what that number might be.</P><P>&nbsp;</P> Thu, 01 Jul 2021 10:39:04 GMT https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720894#M742594 BernieMarf 2021-07-01T10:39:04Z Re: sky q box failed-won't respond. https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720895#M742595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/813645">@BernieMarf</a></P><P>How do you know your remote control is working if the box doesn't respond?&nbsp;</P> Thu, 01 Jul 2021 10:40:23 GMT https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720895#M742595 Rhonny 2021-07-01T10:40:23Z Re: sky q box failed-won't respond. https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720901#M742596 <P>Help pages state if question mark button on remote lights the indicator when pressed temote is ok</P> Thu, 01 Jul 2021 10:43:22 GMT https://helpforum.sky.com/t5/Archive/sky-q-box-failed-won-t-respond/m-p/3720901#M742596 BernieMarf 2021-07-01T10:43:22Z