Failed, no subscription when downloading on demand content

Mapperuo — Wed, 30 Jun 2021 14:23:18 GMT

Ive had a running Sky Broadband issue for months, they couldn't fix it, so I eventually swapped to a 3rd party router and the problem went away.

Now however Sky Q wont let me download any on demand programmes, despite having internet (as Netflix and BBC iPlayer work)

I get 'Failed, no subscription'

Tried phoning but everyone is in training and the lines are down (yes, im being serious)

Re: Failed, no subscription when downloading on demand content

Quoman7 — Wed, 30 Jun 2021 15:38:37 GMT

@Mapperuo wrote:

Ive had a running Sky Broadband issue for months, they couldn't fix it, so I eventually swapped to a 3rd party router and the problem went away.

Now however Sky Q wont let me download any on demand programmes, despite having internet (as Netflix and BBC iPlayer work)

I get 'Failed, no subscription'

Tried phoning but everyone is in training and the lines are down (yes, im being serious)

Hi @Mapperuo Check that you are not trying to download HD content without the HD add on to your subscription?

Try downloading content in SD?

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Failed, no subscription when downloading on demand content

Re: Failed, no subscription when downloading on demand content