topic Re: No tracking number for sky box returns in Archive

No tracking number for sky box returns

Zbull14 — Fri, 25 Jun 2021 10:25:29 GMT

I am unable to find my receipt for my sky q box return and sky are trying to charge me for the box. Surely sky scan the codes when they receive the package. I think maybe this is a regular thing and sky are trying to get more money off me. No way do a massive company like sky not track their returns as they come in. Any help please?

Re: No tracking number for sky box returns

GD1 — Fri, 25 Jun 2021 10:28:58 GMT

@Zbull14 The tracking number you get is your proof that you sent it, if you don't have the tracking number how are Sky supposed to find it?

Re: No tracking number for sky box returns

Zbull14 — Fri, 25 Jun 2021 10:30:11 GMT

They have my details on the envelope which I'm guessing they scan when returned?

Re: No tracking number for sky box returns

GD1 — Fri, 25 Jun 2021 10:33:34 GMT

@Zbull14 The issue is, what if it has not been received by them? What if it lost in the mail network, How can you prove you sent it?

Re: No tracking number for sky box returns

Zbull14 — Fri, 25 Jun 2021 10:45:48 GMT

Good point! I have seen this situation with sky so many times as I've been through the forum. When I called they did say they are not allowed to tell me if they had received the box, I had to provide proof.

Re: No tracking number for sky box returns

bob1234 — Fri, 25 Jun 2021 11:05:47 GMT

@Zbull14When did you return it, Sky's return system is not very efficient and because the returns have to be inspected, in case someone has returned a brick 🙂, the automated system often sends out a message while the return is still being processed.